---
title: Configure the privacy policy settings for the Patient Portal
description: Configure the privacy policy settings to enable users to provide their privacy consent at the time of registration on the Patient Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-config-privacy-policy.html
release: australia
product: Healthcare and Life Sciences Service Management Core
classification: healthcare-and-life-sciences-service-management-core
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Configuring the Patient Portal, Configure, Healthcare and Life Sciences Service Management Core, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Configure the privacy policy settings for the Patient Portal

Configure the privacy policy settings to enable users to provide their privacy consent at the time of registration on the Patient Portal.

## Before you begin

Role required: sn\_hcls.admin or admin

## Procedure

1.  Navigate to **All** > **HCLS Service Management** > **Administration** > **Privacy Policy**.

2.  In the Policies list, modify an existing privacy policy or click **New** to create another policy.

3.  On the form, fill in the fields.

<table id="table_lq3_tdh_zrb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

Alpha-numeric profile identifier of the policy.

 The value is auto-generated and is incremented every time you add a new policy to your ServiceNow instance. The initial value for the **Number** field is POL00001000.

**Note:** To customize the number, define the auto-numbering format for the Policy \[sn\_hcls\_policy\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).

</td></tr><tr><td>

Policy category

</td><td>

This field should be set to **Registration**.

</td></tr><tr><td>

Policy type

</td><td>

Type of the policy.

 A policy is one of the following types:

-   **Standard**: A policy that doesn't require a consent form to be signed by a patient.
-   **Document template**: A policy that requires a consent form to be signed by a patient.

With the Document template policy type, a to-do item is created for the patient to sign the consent form.

</td></tr><tr><td>

Validity duration \(in days\)

</td><td>

Number of days the policy is valid for after a patient signs the policy.

</td></tr><tr><td>

Active

</td><td>

Option for enabling the privacy policy.

</td></tr><tr><td>

Scope

</td><td>

Type of consent included in the policy.For privacy consent, select **Privacy consent**. Else, this field should be left empty.

</td></tr><tr><td>

Document template

</td><td>

Document template to generate standard letters or documents associated with the policy.

 This field is used only when the [Policy type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-config-privacy-policy.md) field is set to **Document template**.

 **Note:** You can associate only one active policy with a document template.

 For more information, see [Configure document templates for Healthcare and Life Sciences Service Management Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-config-doc-templates.md).

</td></tr><tr><td>

External policy link

</td><td>

External reference to the policy included in a consent scope.

</td></tr><tr><td>

Policy name

</td><td>

Name to identify the policy.

</td></tr><tr><td>

Policy content

</td><td>

Content of the policy that should be read and accepted by the Patient Portal users at the time of registration.

</td></tr></tbody>
</table>4.  Save the privacy policy settings.

    -   Save a new privacy policy by clicking **Submit**.
    -   Save the changes to an existing privacy policy by clicking **Update**.