---
title: Configure Healthcare and Life Sciences Virtual Agent conversations to view a healthcare request status
description: The predefined Healthcare and Life Sciences Virtual Agent chatbot conversation enables patients to view their healthcare request status.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-config-va-conversations.html
release: australia
product: Healthcare and Life Sciences Service Management Core
classification: healthcare-and-life-sciences-service-management-core
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring the Patient Portal, Configure, Healthcare and Life Sciences Service Management Core, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Configure Healthcare and Life Sciences Virtual Agent conversations to view a healthcare request status

The predefined Healthcare and Life Sciences Virtual Agent chatbot conversation enables patients to view their healthcare request status.

A Virtual Agent conversation topic defines the dialog between the Virtual Agent chatbot and the patient to accomplish a specific goal. The information exchanged during the conversation flow, such as user inputs and virtual agent responses, enables the virtual agent to fulfill a request or help complete a task.

Virtual Agent when integrated with the Healthcare and Life Sciences Service Management Core application, enhances the patient experience by addressing request-related queries immediately. At any time during a virtual conversation, a patient can request to interact with a live agent. For more information, see [Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/virtual-agent-landing-page.md).

The Healthcare and Life Sciences Service Management Core application includes the read-only **Check request status** Virtual Agent topic. When the **Check request status** topic is active, patients can search for their requests and check the status of an existing active request. To make a Virtual Agent topic available, as a user with the admin role, you must publish a predefined Virtual Agent topic. For more information, see Publish a Virtual Agent topic.

As an administrator, you can also duplicate a pre-defined Virtual Agent topic to customize and then publish the topic. For more information, see Duplicate a Virtual Agent topic.