--- title: Configure a program description: Add a program for use within the Healthcare and Life Sciences Service Management applications.Create a specification characteristic so that you can define the program offering in Healthcare and Life Sciences workflows.Create a relationship between a program and program services to make the program service available within the program.Publish a program for use within the Healthcare and Life Sciences Service Management applications. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-create-program.html release: australia product: Healthcare and Life Sciences Service Management Core classification: healthcare-and-life-sciences-service-management-core topic_type: task last_updated: "2026-03-12" reading_time_minutes: 4 breadcrumb: [Configure programs and program services, Configure, Healthcare and Life Sciences Service Management Core, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences] --- # Configure a program Add a program for use within the Healthcare and Life Sciences Service Management applications. ## Before you begin Role required: sn.hcls\_manager or admin To associate an eligibility criteria checklist with the program, create a checklist. For more information, see [Create a checklist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_CreateAChecklist.md). **Note:** By default, the application provides a few checklist templates that you can use as a reference when creating a checklist for a Healthcare and Life Sciences program. ## About this task By default, the application provides a few sample programs for the Healthcare and Life Sciences workflows that you can as a reference when creating a program. ## Procedure 1. Navigate to **All** > **HCLS Service Management** > **Administration** > **Program**. 2. In the Programs list, click **New**. 3. In the **Name** field, enter a name to identify the program. 4. In the **Eligibility criteria** field, click the lookup icon \[Omitted image "lookup-using-list.png"\] Alt text: Lookup using list icon. and select a checklist from the **Name** column of the Checklist Templates list. 5. Select the **Active** check box to enable the program for use. 6. Provide the start date by either entering the date in the **Start Date** field in the `yyyy-mm-dd` format, such as `2021-12-31`, or clicking the select date icon \(\[Omitted image "select-date-icon.png"\] Alt text: Select date icon.\) and selecting the date. 7. Provide the end date by either entering the date in the **End Date** field in the `yyyy-mm-dd` format, such as `2021-12-31`, or clicking the select date icon \(\[Omitted image "select-date-icon.png"\] Alt text: Select date icon.\) and selecting the date. **Note:** The end date of the program must be later than the start date. 8. Associate medication products with the program. 1. Click the unlock medication product icon \(\[Omitted image "lock.png"\] Alt text: Unlock medication product icon.\) next to the **Medication product** field. 2. Click the lookup icon \[Omitted image "lookup-using-list.png"\] Alt text: Lookup using list icon. for the **Medication product** field. 3. In the Medication product models list, click the link to the medication product. 4. To add multiple medication products, repeat steps 8.b through 8.c. **Note:** When you add a medication product for a program, you must also configure the dosage specifications for the medication product. For more information, see [Configure dosage specifications for a medication product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-config-dosage-spec.md). 9. In the **Description** field, enter a summary of the program. 10. Click **Submit**. 11. [Configure a specification characteristic for the program](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-create-program.md). 12. [Associate the program with a program service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-create-program.md). 13. [Publish the program](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-create-program.md). **Parent Topic:**[Configure programs and program services for Healthcare and Life Sciences workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-program-setup.md) ## Configure a specification characteristic for a program Create a specification characteristic so that you can define the program offering in Healthcare and Life Sciences workflows. ### Before you begin Role required: sn.hcls\_manager or admin ### Procedure 1. Navigate to **All** > **HCLS Service Management** > **Administration** > **Program**. 2. In the Programs list, click the link to a program from the **Number** column. 3. In the Specification Characteristics related list, click **New**. 4. In the **Characteristic** field, click the lookup icon \[Omitted image "lookup-using-list.png"\] Alt text: Lookup using list icon. and select a characteristic from the **Name** column of the Characteristics list. By default, the application provides the **Benefit Investigation** characteristic for use a reference when creating a characteristic. To create a new characteristic, click **New** in the Characteristics list and fill in the characteristic details. 5. In the **Characteristic Option** field, click the lookup icon \[Omitted image "lookup-using-list.png"\] Alt text: Lookup using list icon. and select a characteristic option from the **Option** column of the Characteristic Options list. To create a new characteristic option, click **New** in the Characteristic Options list and fill in the characteristic option details. 6. Select the **Mandatory** check box to make the specification characteristic as a requirement for completing the program. 7. Click **Submit**. **Note:** You can ignore the Activities section, which is not used. ## Associate a program with a program service Create a relationship between a program and program services to make the program service available within the program. ### Before you begin [Configure a program service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-create-program-service.md). Role required: sn.hcls\_manager or admin ### About this task You can also associate a program with a program service by using the Program service module. For more information, see [Associate a program service with a program](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-create-program-service.md). ### Procedure 1. Navigate to **All** > **HCLS Service Management** > **Administration** > **Program**. 2. In the Programs list, click the link to a program from the **Number** column. 3. In the Program relationships related list, click **New**. 4. In the **Program** field, click the lookup icon \[Omitted image "lookup-using-list.png"\] Alt text: Lookup using list icon. and select the program from the **Name** column of the Specifications list. 5. In the **Program service** field, click the lookup icon \[Omitted image "lookup-using-list.png"\] Alt text: Lookup using list icon. and select a program service from the **Name** column of the Specifications list. 6. In the **Relationship Type** field, select **Offers**. 7. Select the **Active** check box for activating the relationship. 8. Click **Submit**. ## Publish a program Publish a program for use within the Healthcare and Life Sciences Service Management applications. ### Before you begin Role required: sn.hcls\_manager or admin ### Procedure 1. Navigate to **All** > **HCLS Service Management** > **Administration** > **Program**. 2. In the Programs list, click the link to the program from the **Number** column. 3. On the Program form, click **Publish** to make the program available for use within Healthcare and Life Sciences Service Management applications.