---
title: Display patient information on a healthcare case type in Healthcare workspace
description: Improve agent efficiency and the quality of patient interactions by enabling healthcare agents to view relevant patient information within a case that extends the healthcare case type.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-enable-viewing-patient-info.html
release: australia
product: Healthcare and Life Sciences Service Management Core
classification: healthcare-and-life-sciences-service-management-core
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Set up your Healthcare Workspace, Healthcare and Life Sciences Service Management Core, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Display patient information on a healthcare case type in Healthcare workspace

Improve agent efficiency and the quality of patient interactions by enabling healthcare agents to view relevant patient information within a case that extends the healthcare case type.

By default, patient information is displayed on interaction records associated with patients. You can configure the CRM Workspace to display patient information for a case that extends the healthcare case type.

<table id="table_m25_vzr_cqb"><thead><tr><th>

Task

</th><th>

Description

</th></tr></thead><tbody><tr><td>

[Extend the healthcare case table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-extend-table.md).

</td><td>

Extend the Healthcare case \[sn\_hcls\_case\] table to create a case type for viewing patient information within healthcare-related cases.

</td></tr><tr><td>

[Set up the interaction form to create healthcare cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-create-case-ui-action.md).

</td><td>

Add a create case UI action to enable agents to create a healthcare case from an interaction.

</td></tr><tr><td>

[Create ACL rules for the extended Healthcare case table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-create-acls.md).

</td><td>

Create access control list \(ACL\) rules to enable appropriate users and applications to access healthcare cases.

</td></tr></tbody>
</table>