---
title: Exploring Healthcare and Life Sciences Service Management Core
description: Whether you're starting or expanding the implementation of the Healthcare and Life Sciences Service Management Core application, consider learning more about the data model and digital health capabilities including patient 360-degree view, consent management, and digital documentation available to address healthcare services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-explore-core.html
release: australia
product: Healthcare and Life Sciences Service Management Core
classification: healthcare-and-life-sciences-service-management-core
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Healthcare and Life Sciences Service Management Core, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Exploring Healthcare and Life Sciences Service Management Core

Whether you're starting or expanding the implementation of the Healthcare and Life Sciences Service Management Core application, consider learning more about the data model and digital health capabilities including patient 360-degree view, consent management, and digital documentation available to address healthcare services.

## Healthcare and Life Sciences Service Management Core Overview

As a provider, payer, pharmaceutical, or medical device organization, you can improve employee productivity with complete visibility into the medical records of patients and members. You can optimize your healthcare agent time by providing them the complete patient information to address any healthcare requests.

Healthcare and Life Sciences Service Management Core is a scoped application that provides the Healthcare and Life Sciences data model for Healthcare and Life Sciences industry products, Workspace for viewing patient information and healthcare-related cases, and document templates for managing healthcare-related documents.

## Healthcare and Life Sciences Service Management Core workflow

\[Omitted image "hcls-sm-workflow.png"\] Alt text: Workflow for the Healthcare and Life Sciences Service Management core application.

In the Healthcare and Life Sciences Service Management Core workflow:

1.  An administrator configures the Healthcare and Life Sciences Service Management Core application.
2.  A patient uses the Patient Portal to engage with the digital healthcare system.
3.  A healthcare agent uses Workspace to manage healthcare cases.
4.  A healthcare practitioner accesses healthcare data related to patients.

## Benefits

Healthcare and Life Sciences Service Management Core provides the following benefits:

<table id="table_tbj_y4b_zzb"><thead><tr><th>

Benefit

</th><th>

Key feature

</th><th>

Role

</th></tr></thead><tbody><tr><td>

Experience a seamless and time-saving patient appointment process.

</td><td>

[Use the Patient Portal for Healthcare and Life Sciences Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-patient-portal.md)

</td><td>

Patient

</td></tr><tr><td>

Get a 360-degree view of patient or member information.

</td><td>

[View patient information in Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-viewing-patient-info.md)

</td><td>

Agent

</td></tr><tr><td>

Digitize the generation of healthcare documents and consents by using built-in digital document templates.

</td><td>

[Configure document templates for Healthcare and Life Sciences Service Management Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-config-doc-templates.md)

</td><td>

Agent

</td></tr><tr><td>

Configure a flexible role-based and security data model that is compliant with the Health Insurance Portability and Accountability Act \(HIPAA\) and aligned to the Health Level Seven International \(HL7\) industry standard including the Fast Healthcare Interoperability Resources \(FHIR\) standard.

</td><td>

[Healthcare and Life Sciences data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-serv-mgmt-core.md)

</td><td>

Administrator

</td></tr><tr><td>

Manage healthcare cases in a convenient and accessible space.

</td><td>

[Manage healthcare requests in Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-using-workspace.md)

</td><td>

Agent

</td></tr></tbody>
</table>To get started with the Healthcare and Life Sciences Service Management Core application, see [Configuring Healthcare and Life Sciences Service Management Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-configuring-serv-mgmt-core.md).