---
title: Respond to healthcare requests
description: As a healthcare agent, you can respond to healthcare requests to resolve issues raised by a patient.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-respond-healthcare-req.html
release: australia
product: Healthcare and Life Sciences Service Management Core
classification: healthcare-and-life-sciences-service-management-core
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage healthcare requests in Workspace, Healthcare and Life Sciences Service Management Core, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Respond to healthcare requests

As a healthcare agent, you can respond to healthcare requests to resolve issues raised by a patient.

Patients can submit a healthcare request via a phone call or a chat. As a healthcare agent, you can respond to healthcare requests by accepting a work item from a patient or accessing the interaction records that store work items. For more information, see [Interaction Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/interaction-management.md).