---
title: Healthcare and Life Sciences Service Management
description: With the ServiceNow Healthcare and Life Sciences Service Management applications, streamline the patient and care team workflows with playbooks and case management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management/hcls-service-mgmt-overview.html
release: australia
product: Healthcare and Life Sciences Service Management
classification: healthcare-and-life-sciences-service-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Healthcare and Life Sciences]
---

# Healthcare and Life Sciences Service Management

With the ServiceNow® Healthcare and Life Sciences Service Management applications, streamline the patient and care team workflows with playbooks and case management.

Healthcare and Life Sciences Service Management includes the following applications:

-   **[Healthcare and Life Sciences Service Management Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-core-app.md)**

    Deliver a seamless digital experience for your users and streamline healthcare operations with automated processes.

-   **[Pre-Visit Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/pre-visit-mgmt-app.md)**

    Streamline the scheduling process of procedure requests for patients and increase visibility to pre-authorization approvals prior to scheduled procedures.

-   **[Patient Support Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/pss-app.md)**

    Streamline the patient onboarding, education, and engagement for various patient support services such as discount plans, adherence programs, opioid, and diabetes management.

-   **[Vaccine Administration Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/vaccine-administration-management/hcls-vam.md)**

    Manage vaccinations for infectious diseases from start to finish.

-   **[Redox Inbound Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/hcls-redox-app.md)**

    Use the real-time bidirectional data exchange with external healthcare systems via the Redox platform​.