---
title: Approving restricted caller access privileges for Pre-Visit Management
description: Approve restricted caller access \(RCA\) privileges for accessing document templates from the Pre-Visit Management application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/pre-visit-approve-rca.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Pre-Visit Management, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Approving restricted caller access privileges for Pre-Visit Management

Approve restricted caller access \(RCA\) privileges for accessing document templates from the Pre-Visit Management application.

**Important:**

Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.

To access document templates from the Pre-Visit Management application, as an administrator, you must approve the required RCA privileges. For more information, see [Approve restricted caller access privileges for Healthcare and Life Sciences Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-approving-rca.md).