---
title: Configuring the Pre-Visit Management email notifications
description: Configure the Pre-Visit Management email notifications sent to patients about pre-visit activities for procedure requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/pre-visit-config-emails.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Pre-Visit Management, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Configuring the Pre-Visit Management email notifications

Configure the Pre-Visit Management email notifications sent to patients about pre-visit activities for procedure requests.

**Important:**

Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.

Pre-Visit Management includes the following email notifications.

<table id="table_gfz_zww_pqb"><thead><tr><th>

Notification

</th><th>

Condition

</th><th>

Recipient

</th></tr></thead><tbody><tr><td>

Patient to dos

</td><td>

A procedure request case was reviewed by a patient service representative.

</td><td>

Patient

</td></tr><tr><td>

Patient todos - assigned

</td><td>

A document task was created for the patient.

</td><td>

Patient

</td></tr><tr><td>

Patient appointment booked

</td><td>

An appointment for the procedure is booked for the patient.

</td><td>

Patient

</td></tr></tbody>
</table>As a user with the sn\_previsit.admin role, you can configure the email notifications for the Pre-Visit Management application, by navigating to **All** &gt; **System Notification** &gt; **Email** &gt; **Notifications**. For more information on editing email notifications, see [Create an email notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateANotification.md).