---
title: Managing procedure requests in Workspace
description: As a patient service representative, you can use Workspace to manage and schedule procedure requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/pre-visit-using-workspace.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Pre-Visit Management, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Managing procedure requests in Workspace

As a patient service representative, you can use Workspace to manage and schedule procedure requests.

**Important:**

Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.

<table id="table_ipx_dgs_1qb"><thead><tr><th>

Task

</th><th>

Description

</th></tr></thead><tbody><tr><td>

[Access the Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/pre-visit-viewing-home-page.md).

</td><td>

Use the home page in Workspace for procedure requests to quickly scan and access procedure request cases.

</td></tr><tr><td>

[View a procedure request case in Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/pre-visit-view-cases.md).

</td><td>

View a procedure request case in Workspace to complete patient pre-visit activities for a procedure.

</td></tr><tr><td>

[View patient information for a procedure request case in Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/pre-visit-viewing-patient-info.md).

</td><td>

View the details of a patient in Workspace.

</td></tr><tr><td>

[Work on a procedure request case in Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/pre-visit-playbook.md).

</td><td>

Use the playbook available with the Pre-Visit Management application to manage procedure request cases and schedule a high value procedure for patients.

</td></tr><tr><td>

[Manage appointment bookings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/pre-visit-booking-appt.md).

</td><td>

Manage appointments for a procedure request in the Pre-Visit Management application.

</td></tr></tbody>
</table>