---
title: Viewing the landing page for procedure request cases in Workspace
description: As a patient service representative, you can use the landing page of the Workspace to quickly scan and access procedure request cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/pre-visit-viewing-home-page.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage procedure requests, Pre-Visit Management, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Viewing the landing page for procedure request cases in Workspace

As a patient service representative, you can use the landing page of the Workspace to quickly scan and access procedure request cases.

**Important:**

Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.

The landing page of the Workspace provides an overview of procedure request cases assigned to you and your groups.

## Role required

Patient service representatives must have the sn\_previsit.patient\_service\_agent or sn\_hcls.manager role to use the Workspace. For more information, see [Assign roles for Pre-Visit Management users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/pre-visit-assign-roles.md).

## Accessing and using the landing page

To access the Workspace, navigate to **All** > **Pre-Visit Management** > **Workspace**.

The Workspace landing page includes components that display procedure request case information, plus visualizations that further breakdown the component data. Each visualization is connected to a data source. For example, the New Cases component includes visualizations for new cases.

As a patient service representative, you can perform the following tasks from the landing page of the Workspace:

-   View the case or task information presented in each component.
-   Drill into each component to see the case list behind the single score.
-   Navigate to individual records from the case lists.

## Viewing data

The Workspace landing page for procedure request cases is same as the landing page of Workspace for any healthcare-related cases including cases created for addressing procedure requests. For more information, see [View the landing page for healthcare-related cases in Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-viewing-home-page.md).

**Note:** Your administrator can customize the landing page for Workspace and change the data that appears on it.