---
title: Exploring Vaccine Administration Management
description: The ServiceNow Vaccine Administration Management application provides a workflow for users, healthcare providers, and clinicians to manage vaccinations for infectious diseases, such as COVID-19, from start to finish.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/vaccine-administration-management/exploring-vaccine-administration-management.html
release: australia
product: Vaccine Administration Management
classification: vaccine-administration-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Vaccine Administration Management, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Exploring Vaccine Administration Management

The ServiceNow® Vaccine Administration Management application provides a workflow for users, healthcare providers, and clinicians to manage vaccinations for infectious diseases, such as COVID-19, from start to finish.

The Vaccine Administration Management application accelerates the immunization process by delivering predefined content to manage vaccinations.

## Vaccine Administration Management workflow

\[Omitted image "hclw-vam-workflow.png"\] Alt text: Workflow for the Vaccine Administration Management application.

In the Vaccine Administration Management workflow:

1.  An administrator configures the Vaccine Administration Management application.
2.  A patient schedules an appointment through the Patient Portal and receives a QR code.
3.  A clinician verifies the patient's identity, then administers the vaccine and updates the system.

## Benefits

Vaccine Administration Management provides the following benefits:

<table id="table_d31_tkb_zzb"><thead><tr><th>

Benefit

</th><th>

Key feature

</th><th>

Role

</th></tr></thead><tbody><tr><td>

Manage appointment types and time slots available for patients to book online.

</td><td>

[Use the Patient Portal to register for a vaccination program](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/vaccine-administration-management/hcls-vam-user-experience.md)

</td><td>

Patient

</td></tr><tr><td>

Users can learn more about vaccines and schedule vaccinations through a self-service portal that is accessible from mobile devices or web browsers.

</td><td>

[Use Clinician Portal to find and manage vaccination appointments for users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/vaccine-administration-management/hcls-vam-clinician-experience.md)

</td><td>

Clinician

</td></tr><tr><td>

View vaccine appointments by day, week, and month. View scheduled, completed, and no-show appointments, as well as filter appointments by the vaccine center, date, method, and clinician.

</td><td>

[Vaccine Administration Management dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/vaccine-administration-management/VAM-dashboard.md)

</td><td>

HCLS Manager

</td></tr></tbody>
</table>