---
title: Create consumer users
description: Clinicians and vaccine agents can create consumer records using the Vaccine Administration Management application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/vaccine-administration-management/hcls-create-consumer-user.html
release: australia
product: Vaccine Administration Management
classification: vaccine-administration-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage user appointments as a clinician or a vaccine agent, Use Vaccine Administration Management, Vaccine Administration Management, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Create consumer users

Clinicians and vaccine agents can create consumer records using the Vaccine Administration Management application.

## Before you begin

**Note:** A clinician or a vaccine agent can’t create internal users and then book appointments on behalf of the users.

Role required: sn\_vaccine\_sm.clinician

## Procedure

1.  Navigate to **All** > **Vaccine Administration Management** > **Agent** > **Search Assist**.

2.  Click **Create User**.

3.  Provide the user's personal information to help organizations determine the eligibility for appointment scheduling.

    If the user has taken the first dose of the vaccine outside of the Vaccine Administration Management application, indicate the vaccination method and the date that the user received the first dose of the vaccine.

4.  Click **Submit**.

    A new information record for the consumer user is created and links to a corresponding patient record, if one exists for the user. The vaccination can be scheduled on behalf of the user. If a patient record doesn’t exist for the user, a new patient record is created and links to the user's information and consumer record.


**Parent Topic:**[Manage user appointments as a clinician or a vaccine agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/vaccine-administration-management/user-appt-mngt-clinicans-agents.md)