--- title: Vaccine Administration Management description: The ServiceNow Vaccine Administration Management application provides a workflow for users, healthcare providers, and clinicians to manage vaccinations for infectious diseases, such as COVID-19, from start to finish. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/vaccine-administration-management/hcls-vam.html release: australia product: Vaccine Administration Management classification: vaccine-administration-management topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 2 breadcrumb: [Healthcare and Life Sciences Service Management, Healthcare and Life Sciences] --- # Vaccine Administration Management The ServiceNow® Vaccine Administration Management application provides a workflow for users, healthcare providers, and clinicians to manage vaccinations for infectious diseases, such as COVID-19, from start to finish. The Vaccine Administration Management application accelerates the immunization process by delivering predefined content to manage vaccinations. ## Get started ## Notice regarding use by organizations All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow. Organizations remain solely responsible for complying with their legal obligations under applicable law, including \(but not limited to\) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations’ specific requirements. ## Notice regarding use by government agencies ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible. All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including \(but not limited to\) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements. ## Troubleshoot and get help - [Ask questions and explore other resources in the ServiceNow Community](https://www.servicenow.com/community/) - [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) - [Contact Customer Service and Support](https://support.servicenow.com/now)