---
title: Search user records
description: Search for a user record to check if the user record exists, before creating consumer users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/vaccine-administration-management/search-user-record.html
release: australia
product: Vaccine Administration Management
classification: vaccine-administration-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage user appointments as a clinician or a vaccine agent, Use Vaccine Administration Management, Vaccine Administration Management, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Search user records

Search for a user record to check if the user record exists, before creating consumer users.

## Before you begin

Role required: sn\_vaccine\_sm.clinician

## Procedure

1.  Navigate to **All** > **Vaccine Administration Management** > **Agent** > **Search Assist**.

2.  Select **Consumer**.

3.  Search for the consumer record using the search options provided such as first name, last name, and phone, and click **Search**.

    If the user record exists, you can find the user record under Personal information.

    **Note:** Records of internal users who have provided personal information through the Vaccine Administration Management portal will be included in the search results. However, a clinician or a vaccine agent won’t be able to book appointments on behalf of the internal users.


**Parent Topic:**[Manage user appointments as a clinician or a vaccine agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/vaccine-administration-management/user-appt-mngt-clinicans-agents.md)