---
title: Manage user appointments as a clinician or a vaccine agent
description: Manage user appointments as a clinician or as a vaccine agent for creating consumer users, booking vaccination appointments, and choosing a desired slot. To manage user appointments better, some additional configurations are performed for the vaccine agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/vaccine-administration-management/user-appt-mngt-clinicans-agents.html
release: australia
product: Vaccine Administration Management
classification: vaccine-administration-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Vaccine Administration Management, Vaccine Administration Management, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Manage user appointments as a clinician or a vaccine agent

Manage user appointments as a clinician or as a vaccine agent for creating consumer users, booking vaccination appointments, and choosing a desired slot. To manage user appointments better, some additional configurations are performed for the vaccine agent.

-   **[Search user records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/vaccine-administration-management/search-user-record.md)**  
Search for a user record to check if the user record exists, before creating consumer users.
-   **[Create consumer users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/vaccine-administration-management/hcls-create-consumer-user.md)**  
Clinicians and vaccine agents can create consumer records using the Vaccine Administration Management application.
-   **[Search existing appointments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/vaccine-administration-management/search-existing-appointments.md)**  
Search for an existing appointment on behalf of the consumer user.
-   **[Schedule an appointment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/vaccine-administration-management/create-appt-for-consumer-user.md)**  
Schedule vaccination appointments on behalf of the consumer user.
-   **[Cancel existing appointments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/vaccine-administration-management/cancel-existing-appointment.md)**  
Cancel existing appointments on behalf of the consumer user.
-   **[Reschedule existing appointments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/vaccine-administration-management/reschedule-existing-appointment.md)**  
Reschedule existing appointments and choose the preferred method, date, time slot, or vaccination center.

**Parent Topic:**[Using Vaccine Administration Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/vaccine-administration-management/using-vaccine-administration-management.md)