---
title: Adopt AI Governance
description: This Accelerator guides customers through the process of establishing and managing an Artificial Intelligence Management System \(AIMS\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/accelerator-and-initiative-list/adopt-ai-governance.html
release: australia
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Strategy Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# Adopt AI Governance

This Accelerator guides customers through the process of establishing and managing an Artificial Intelligence Management System \(AIMS\).

## Accelerator Overview

Adopt AI Governance builds on the Foundations of AI Governance Accelerator by providing Impact customers with ready-made AIMS materials and collaborating with them to tailor these assets to their specific requirements. This offering focuses on helping customers make AI governance practices operational, in alignment with ISO/IEC 42001, removing common barriers to compliance through expert guidance. By the end of the engagement, customers have a customized, actionable governance framework to help them successfully adopt AI governance.

## Package Availability

**Note:** This Accelerator is available for Impact Guided+ \(Strategic Value add-on\), Advanced and Total Packages.

## Pre-requisites

-   Customer has identified the necessary stakeholders who can discuss AI governance with confidence.
-   Customer has a solid understanding of foundational AI governance concepts and vocabulary.

## What You Get

-   **Internal Kickoff Session \(up to 30 minutes\)**
    -   Meet stakeholders
    -   Outline key roles and responsibilities
    -   Walk through the order of events
    -   Align on expectations and address questions
-   **Introductory Customer Coaching Session \(up to 1 hour\)**
    -   Vocabulary review
    -   Overview of AIMS purpose
    -   Discussion of foundational principles
    -   Orientation on ready-made documentation
-   **Customer Coaching Sessions \(up to 10 hours of sessions\)**
    -   Answer questions
    -   Support document modifications
    -   Provide guidance and insights
-   **Wrap-up Session \(up to 30 minutes\)**
    -   Review actions taken
    -   Provide resources for additional information going forward
    -   Sneak peek at Audit AI Governance – the next offering in the Impact AI Governance Accelerator series

## Requested Customer Resources

<table><thead><tr><th>

Customer Resource

</th><th>

Responsibilities

</th><th>

Required

</th><th>

Recommended

</th></tr></thead><tbody><tr><td>

AI COE / Stewards

</td><td>

-   Gain insight into AI Management Systems.
-   Provide insight into and audit learnings and decisions against existing AI practice.
-   Adopt learnings into existing processes.

</td><td>

✓

</td><td>

 

</td></tr><tr><td>

Platform Owners

</td><td>

-   Gain insight into AI Management Systems.
-   Provide insight into and audit learnings and decisions against existing AI practices.
-   Ensure that all essential AI stakeholders are involved.

</td><td>

✓

</td><td>

 

</td></tr><tr><td>

Internal Stakeholders

</td><td>

-   Gain insight into AI Management Systems.
-   Provide insight into pain points at a more granular level.
-   Provide insight into principles.
-   Assist in use case selection.
-   Identify qualified resources to carry out activities.

</td><td>

✓

</td><td>

 

</td></tr><tr><td>

Partner Stakeholders

</td><td>

-   Gain insight into AI Management Systems.
-   Provide insight into pain points at a more granular level.
-   Provide insight into principles.
-   Assist in use case selection.

</td><td>

 

</td><td>

✓

</td></tr></tbody>
</table>## Requested Information/Access

1.  Organization &amp; scope
    1.  Business context and objectives for AI \(where value/risk are concentrated\), geographies served, regulated markets.
    2.  Desired initial AIMS scope \(org units, products, services\) and any out-of-scope areas.
    3.  Existing management systems/certifications \(e.g., ISO 27001/27701, SOC 2, QMS\) we can align to.
2.  Governance &amp; people
    1.  Executive sponsor, product owners, risk/compliance, privacy, security, legal, data science/ML, IT ops—names and roles \(RACI if you have one\).
    2.  Existing committees/charters \(ethics board, model risk committee\), decision rights, and escalation paths.
3.  Stakeholders &amp; expectations
    1.  Internal/external stakeholders \(customers, regulators, employees, impacted communities\) and their top expectations/concerns.
    2.  Any trust/safety commitments already made publicly or contractually.
4.  Risk &amp; compliance posture
    1.  Applicable laws/regimes you care about \(e.g., sectoral rules, state privacy laws, EU AI Act mapping if relevant\) and current gap analyses.
    2.  Known AI incidents/near misses, complaints, or audit findings; current risk taxonomy and appetite/tolerances.
    3.  Frameworks already in play \(ISO 31000, ISO/IEC 23894, NIST AI RMF\).

## Exclusions

ServiceNow is not responsible for nor guaranteeing any strategic outcomes from this engagement.