---
title: Jumpstart your Service Operations Workspace
description: This Accelerator provides a demonstration of the possibilities and capabilities of Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/accelerator-and-initiative-list/jumpstart-your-service-operations-workspace.html
release: australia
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# Jumpstart your Service Operations Workspace

This Accelerator provides a demonstration of the possibilities and capabilities of Service Operations Workspace.

## Accelerator Overview

Jumpstart Your *Service Operations Workspace* provides customers with a comprehensive overview of *Service Operations Workspace*, showcasing how to unify day-to-day *IT Service Management* \(*ITSM*\) and IT Operations Management \(ITOM\) activities in a single, streamlined experience.This Accelerator also equips customers with key resources and leading practices to help them get started quickly and drive adoption with confidence.

In addition to core workspace capabilities, this offering highlights *ServiceNow Otto* for IT Service Management capabilities and demonstrates how AI-powered experiences can help improve agent productivity and streamline common workflows.

## Package Availability

**Note:** This Accelerator is available for Impact Guided, Guided+ \(SV or PG\), Advanced, and Total packages.

## What you get

-   **Session Preparation**

    The Technical Consultant:

    -   Provisions a temporary instance
    -   Activates and configures Service Operations Workspace
-   **Customer Coaching Session \#1 \(up to 1.5 hrs\)**

    Includes the following:

    -   Overview of Service Operations Workspace
    -   Demonstration of Service Operations Workspace
        -   Manage common ITSM processes such as incidents, problems, and changes easily within a unified navigation and interface.
        -   Overview of *ServiceNow Otto* for IT Service Management capabilities that can be enabled to enhance the workspace experience
        -   Improve overall employee experience with personalized, configurable views
        -   Collaborate across teams to resolve issues faster
    -   Review of leading practices and implementation guidance
-   **Customer Coaching Session \#2 \(Optional on Customer request – up to 1 hr\)**

    Opportunity for a Questions and Answers session related to Service Operations Workspace

-   **Output\(s\)**
    -   30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
    -   Copy of the Coaching session deck

## Requested customer resources

|Customer Resource |Responsibilities |
|------------------|-----------------|
|Platform Owner \(Required\)|Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.|
|System Administrator\(s\) \(Required\)|Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.|
|IT Service Desk Manager \(Recommended\)|Subject matter expert responsible for managing IT Service Desk.|
|Service Desk Agent\(s\) \(Recommended\)|Subject matter expert\(s\) responsible for day-to-day ITSM operations.|
|Trusted Service Partners \(Recommended\)|Attends ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support customer going forward.|

## Requested Information/Access

**Note:** Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exclusions

ServiceNow is not responsible for implementing any of the recommended configuration changes on Customer’s non-production or production instances.