---
title: TuneUp Your AI Search
description: This Accelerator provides guidance on fine-tuning artificial intelligent \(AI\) Search to optimize performance and value.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/accelerator-and-initiative-list/tuneup-ai-search.html
release: australia
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# TuneUp Your AI Search

This Accelerator provides guidance on fine-tuning artificial intelligent \(AI\) Search to optimize performance and value.

## Accelerator Overview

TuneUp Your AI Search Accelerator provides Impact customers with an assessment of AI Search performance and prescriptive guidance to optimize results and improve end-user experience. Included is an assessment of AI Search architecture and configuration, tuning AI Search, an overview of AI Search analytics, and prescriptive guidance on how to optimize performance.

See [AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/overview-ais.md) for additional information on AI Search.

## Package Availability

**Note:** This Accelerator is available for Impact Guided, Guided+ \(Strategic Value or Platform Governance\), Advanced, and Total packages.

Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at [https://www.servicenow.com/legal/servicenow-impact.html](https://www.servicenow.com/legal/servicenow-impact.html).

## What You Get

-   **AI Search Assessment**
    -   Provisioning of a temporary instance
    -   Updates to AI Search plugin
    -   Assessment of current state of AI Search settings and performance
-   **Customer Coaching Session \#1 \(up to 90 minutes\)**

    Customer provided 30 days of access to the temporary instance

    Review of:

    -   AI Search architecture and configuration leading practices
    -   AI Search tuning \(Synonym Dictionary and Query Rules\)
    -   Overview of AI Search analytics
    -   Prescriptive guidance to optimize performance
-   **Customer Coaching Session \#2 \(Optional upon Customer request, up to 60 minutes\)**

    Opportunity for Questions and Answers related to AI Search performance


## Requested Customer Resources

<table id="table_wqw_dyd_fsb"><thead><tr><th>

Customer Resource 

</th><th>

Responsibilities 

</th><th>

Required

</th><th>

Recommended

</th></tr></thead><tbody><tr><td>

Platform Owner

</td><td>

Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.

</td><td>

✓

</td><td>

 

</td></tr><tr><td>

Virtual Agent Lead

</td><td>

Subject matter expert responsible for ServiceNow ITSM Virtual Agent.

</td><td>

✓

</td><td>

 

</td></tr><tr><td>

System Administrator\(s\)

</td><td>

Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.

</td><td>

✓

</td><td>

 

</td></tr><tr><td>

Developer\(s\)

</td><td>

Writes code for the ServiceNow platform.

</td><td>

✓

</td><td>

 

</td></tr><tr><td>

Trusted Service Partners

</td><td>

Attends ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support customer going forward.

</td><td>

 

</td><td>

✓

</td></tr></tbody>
</table>## Requested Information

Please refer to the applicable Impact Accelerator Description available at  [https://www.servicenow.com/legal/servicenow-impact.html](https://www.servicenow.com/legal/servicenow-impact.html)

## Exceptions

This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers \(except for their internal use\).

ServiceNow is not responsible for implementing any of the recommended configuration changes in Customer’s sub-production or production instances.