---
title: TuneUp Your Virtual Agent - Assessment
description: The TuneUp Your Virtual Agent - Assessment Accelerator provides guidance on fine-tuning Virtual Agent setup to optimize value.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/accelerator-and-initiative-list/tuneup-virtual-agent-assessment.html
release: australia
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [TuneUp Your Virtual Agent, Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# TuneUp Your Virtual Agent - Assessment

The TuneUp Your Virtual Agent - Assessment Accelerator provides guidance on fine-tuning Virtual Agent setup to optimize value.

## Accelerator Overview

The TuneUp Your Virtual Agent - Assessment Accelerator provides Impact customers with an assessment of Virtual Agent with leading practices and prescriptive guidance to enhance Virtual Agent setup. Reviewing the Virtual Agent assessment readout, recommendations to improve Virtual Agent topics, and exploring additional capabilities designed to optimize value from Virtual Agent are included.

See [Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/virtual-agent-landing-page.md) for additional information on Virtual Agent.

## Package Availability

**Note:** This Accelerator is available for Impact Guided, Guided+ \(Strategic Value or Platform Governance\), Advanced, and Total packages.

Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at [https://www.servicenow.com/legal/servicenow-impact.html](https://www.servicenow.com/legal/servicenow-impact.html).

## What You Get

-   **Virtual Agent Assessment**
    -   Provisioning of a temporary instance
    -   Activating or upgrading and configuring necessary plugins
    -   Assessing the overall state of Virtual Agent
-   **Customer Coaching Session \#1 \(up to 90 minutes\)**

    Customer provided 30 days of access to the temporary instance

    Review of:

    -   Virtual Agent recommendations
    -   What defines a good chatbot?
    -   Virtual Agent assessment readout
    -   Demonstration of Virtual Agent recommendations
    -   Identifying automation & deflection opportunities 
    -   Leading practice recommendations and resources
-   **Customer Coaching Session \#2 \(Optional upon Customer request, up to 60 minutes\)**

    Opportunity for Questions and Answers related to Virtual Agent Assessment


## Requested Customer Resources

<table id="table_wqw_dyd_fsb"><thead><tr><th>

Customer Resource 

</th><th>

Responsibilities 

</th></tr></thead><tbody><tr><td>

Virtual Agent Lead \(Required\)

</td><td>

Subject matter expert responsible for ServiceNow ITSM Virtual Agent.

</td></tr><tr><td>

System Administrator\(s\) \(Required\)

</td><td>

Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.

</td></tr><tr><td>

Developer\(s\) \(Required\)

</td><td>

Writes code for the ServiceNow platform.

</td></tr><tr><td>

Trusted Service Partners \(Recommended\)

</td><td>

Attends ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support customer going forward.

</td></tr></tbody>
</table>## Requested Information

Please refer to the applicable Impact Accelerator Description available at  [https://www.servicenow.com/legal/servicenow-impact.html](https://www.servicenow.com/legal/servicenow-impact.html)

## Exceptions

This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers \(except for their internal use\).

ServiceNow is not responsible for implementing any of the recommended configuration changes in Customer’s sub-production or production instances.