---
title: TuneUp Your Virtual Agent – Performance Monitoring
description: The TuneUp Your Virtual Agent – Performance Monitoring Accelerator provides guidance on fine-tuning Virtual Agent performance to optimize value.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/accelerator-and-initiative-list/tuneup-virtual-agent-performance-monitoring.html
release: australia
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [TuneUp Your Virtual Agent, Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# TuneUp Your Virtual Agent – Performance Monitoring

The TuneUp Your Virtual Agent – Performance Monitoring Accelerator provides guidance on fine-tuning Virtual Agent performance to optimize value.

## Overview

The TuneUp Your Virtual Agent – Performance Monitoring Accelerator provides Impact customers with a performance assessment of Virtual Agent with prescriptive guidance on tools to leverage that measure success and identify improvement opportunities. Reviewing dashboards and related tools then providing recommendations on how best to improve and optimize value from Virtual Agent.

See [Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/virtual-agent-landing-page.md) for additional information on Virtual Agent.

## Package Availability

**Note:** This Accelerator is available for Impact Guided, Guided+ \(Strategic Value or Platform Governance\), Advanced, and Total packages.

Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at [https://www.servicenow.com/legal/servicenow-impact.html](https://www.servicenow.com/legal/servicenow-impact.html).

## What You Get

-   **Virtual Agent Performance Assessment**
    -   Provisioning of a temporary instance
    -   Activating or upgrading and configuring necessary plugins
    -   Assessing the performance of Virtual Agent
-   **Customer Coaching Session \#1 \(up to 90 minutes\)**

    Customer provided 30 days of access to the temporary instance

    Review of:

    -   Overview of measuring Virtual Agent success
    -   Virtual Agent maintenance leading practices
    -   Virtual Agent dashboards, metrics, and surveys
    -   Natural Language Understanding \(NLU\) performance review
    -   Virtual Agent interaction tables review
-   **Customer Coaching Session \#2 \(Optional upon Customer request, up to 60 minutes\)**

    Opportunity for Questions and Answers related to Virtual Agent NLU Models


## Requested Customer Resources

<table id="table_wqw_dyd_fsb"><thead><tr><th>

Customer Resource 

</th><th>

Responsibilities 

</th></tr></thead><tbody><tr><td>

Virtual Agent Lead \(Required\)

</td><td>

Subject matter expert responsible for ServiceNow ITSM Virtual Agent.

</td></tr><tr><td>

System Administrator\(s\) \(Required\)

</td><td>

Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.

</td></tr><tr><td>

Developer\(s\) \(Required\)

</td><td>

Writes code for the ServiceNow platform.

</td></tr><tr><td>

Trusted Service Partners \(Recommended\)

</td><td>

Attends ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support customer going forward.

</td></tr></tbody>
</table>## Requested Information

Please refer to the applicable Impact Accelerator Description available at [https://www.servicenow.com/legal/servicenow-impact.html](https://www.servicenow.com/legal/servicenow-impact.html)

## Exceptions

This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers \(except for their internal use\).

ServiceNow is not responsible for implementing any of the recommended configuration changes in Customer’s sub-production or production instances.