---
title: Work items in Impact
description: Create a Strategic Portfolio Management \(SPM\) or Collaborative Work Management \(CWM\) work item using recommendations and initiatives for faster execution and actionable goals.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/creating-work-items-using-recommendations-and-initiatives.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using Impact, Impact]
---

# Work items in Impact

Create a Strategic Portfolio Management \(SPM\) or Collaborative Work Management \(CWM\) work item using recommendations and initiatives for faster execution and actionable goals.

## Work items overview

Work items enable the automatic conversion of impact entities into actionable items. Using work items eliminates manual coordination across systems, reduces fragmented workflows, avoids inefficiencies, presents delays in leveraging valuable insights, and duplicate efforts.

You can use the Impact Workspace to convert impact squad recommendations, free-form recommendations, or initiatives, and product adoption roadmaps into SPM or CWM work items such as:

-   Product Idea
-   Demand
-   Project
-   Story
-   Epic
-   Feature
-   Collaborative Work Management \(CWM\) Board

## Work Items page

The Work Items page displays a centralized view of existing Strategic Portfolio Management \(SPM\) or Collaborative Work Management \(CWM\) work items along with their **Impact Source**, **State**, **Progress**, and **Status**.

You can view the grouped view of various work items grouped under SPM Work Items and CWM Work items. Select **Show All** to display an expanded view of the work items under a specific group. For instance, selecting**Show All** for **Initiatives** under **SPM Work Items** displays all the existing SPM work items created using initiatives.

\[Omitted image "work-items-page-groupedview.png"\] Alt text: Expanded Work Items view

You can search the work items on the **Work Items** page by using the search text box. You can also search for work items using filters like source, state, and status on the **Work Items** page.

Select the Filter \[Omitted image "filter-icon.png"\] Alt text: filter icon icon to add a filter and choose from impact source, state, progress, or status. Then select the corresponding values. For example, to filter by **Source**, select **Source** from the filter options, and then choose one or more source types such as **Recommendation**, **Initiative**, or **Product Adoption Roadmap** from the displayed list.