---
title: Impact
description: ServiceNow Impact is built on the ServiceNow AI Platform and combines customized service with a digital interface to help you realize the full potential of your instance. Receive tailored recommendations and guidance from dedicated teams and experts on demand.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/impact-landing-page.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
---

# Impact

ServiceNow Impact is built on the ServiceNow AI Platform and combines customized service with a digital interface to help you realize the full potential of your instance. Receive tailored recommendations and guidance from dedicated teams and experts on demand.

## Get started

<table id="table_uqc_flp_fsb" class="nav-card"><tbody><tr><td>

[Exploring Impact\[Omitted image "bus-explore.svg"\] Alt text:Explore Impact features to help you realize the full potential of your instances.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/servicenow-impact-concept.md)

</td><td>

[Configuring Impact\[Omitted image "bus-sdlc.svg"\] Alt text:Learn how to setup and configure Impact.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/configuring-impact-platform.md)

</td></tr><tr><td>

[Using Impact\[Omitted image "bus-management-console.svg"\] Alt text:Use an updated interactive Impact program where you can access your Impact tools and benefits.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/impact-in-app.md)

</td><td>

[Impact Reference\[Omitted image "bus-learn.svg"\] Alt text:Learn about Impact components, such as plugins, tables, and roles.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/impact-reference.md)

</td></tr><tr><td colspan="2">

[Additional resources for Impact\[Omitted image "bus-documentation.svg"\] Alt text:](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/additional-resources-impact.md)

 [Explore additional resources for learning about Impact.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/additional-resources-impact.md)

</td></tr></tbody>
</table>