---
title: Create product adoption roadmaps in Impact
description: Create a product adoption roadmap \(PAR\) using either a predefined template or a custom roadmap.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/impact-product-adoption-roadmap/create-product-adoption-roadmap.html
release: australia
product: Impact Product Adoption Roadmap
classification: impact-product-adoption-roadmap
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Build implementation plans, Product adoption, Using Impact, Impact]
---

# Create product adoption roadmaps in Impact

Create a product adoption roadmap \(PAR\) using either a predefined template or a custom roadmap.

## Before you begin

-   Evaluate the capabilities currently in **Planning**, **Implementing**, **In Use**, **Not in Use**, **No Intent to Use**, and **Needs Validation**.  
-   Add or remove capabilities as needed to align with business outcomes specific to your organization.
-   View notes specific to a capability that span across phases.
-   View notes for a capability specific to that phase to see pre-requisites, plan training, and evaluate additional implementation considerations.

Role required: Impact admin, Platform Owner, Impact Portfolio Owner, and Impact Executive.

## Procedure

1.  Navigate to **All** > **Impact** > **Product adoption**.

2.  On the Impact Workspace, select **Product adoption** > **Product adoption roadmaps**.

3.  Select **Create roadmap**.

4.  On the Create new product adoption roadmap, page provide a name in the **Roadmap owner** field.

5.  In the **How do you want to start?** section, indicate whether you want to create the roadmap from a template or manually.

<table id="choicetable_ncv_thk_s2c"><thead><tr><th align="left" id="d102757e175">

How do you want to start?

</th><th align="left" id="d102757e178">

Actions

</th></tr></thead><tbody><tr><td id="d102757e184">

**Create from a Template**

</td><td>

1.  Select **Create from a template**.
2.  Select a template in the **Choose a template** section.

**Note:** You can access product adoption roadmap templates with pre-defined sequence of capabilities for ITSM, ITOM, Security Operations, Customer Service Management, Risk and Field Service Management.

</td></tr><tr><td id="d102757e210">

**Create a roadmap manually**

</td><td>

1.  Enter a name for the template.
2.  \(Optional\) Enter a description.


</td></tr></tbody>
</table>6.  Select **Create**.

7.  Select a capability to view its details page, and to view or edit phase level notes.

    \[Omitted image "select-capability-PARs.png"\] Alt text: Select a capability in a created map to view its details and edit phases.

    Select the **About** tab to view capability notes and phase specific notes for that capability. See [Capability details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/impact-product-adoption-roadmap/capability-details.md).

8.  Select **Edit Roadmap Details** to edit the name, description and owner of the map.

9.  Select **Manage capabilities** for a phase to add or remove capabilities.

10. Select the ellipsis icon for a phase to modify a phase and do the following. 

    1.  Select **Add new phase** to add a new phase to a capability.

    2.  Select **Delete phase** to delete a phase.

    3.  Select **Edit Phase titles and descriptions** to edit phase titles and descriptions. 

    \[Omitted image "manage-capabilities-phase-pars.png"\] Alt text: Manage capability for a given phase by adding, deleting, edit phase titles and descriptions.

11. Select **Publish**.

    The product adoption roadmap is published and is available to other members on your account and the Impact squad. 

12. Select **Edit** to edit a published roadmap to manage the adoption phases and capabilities.