---
title: Manage Developer Support user access
description: Add designated users to enter a support case for Developer Support. The named contacts are responsible for entering details about a specific issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/manage-developer-support-user-access.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Debug instance customizations with Developer Support, Platform Health, Using Impact, Impact]
---

# Manage Developer Support user access

Add designated users to enter a support case for Developer Support. The named contacts are responsible for entering details about a specific issue.

## Before you begin

Role required: Impact admin

## Procedure

1.  Navigate to **Impact** > **Company Profile**.

2.  From the **Actions** menu, select **Update role/access**.

    If the user is not listed in the table, create a new user. See [Manage Impact Delivery Instance users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/ide-user-management.md) for details.

3.  Select the **Action** icon on the right of the user.

4.  Choose **Update role/access**.

5.  Under Premium access, select **Developer Support**.

    The number of available users is displayed next to the assignment field.

6.  Select **Submit**.


## What to do next

Review Developer Support access and how many users are available.

1.  Navigate to your name in the top right corner of the Impact Delivery Instance.
2.  Select **Company profile** from the drop down.
3.  Under Developer Support, you will see how many users are available.