---
title: Manage User Experience
description: Explore in-depth transactions for a user or a node for a given period.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/manage-user-experience.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [User Experience, IO analytics, Monitor instance performance, Platform Health, Using Impact, Impact]
---

# Manage User Experience

Explore in-depth transactions for a user or a node for a given period.

## Before you begin

**Note:** The functionality is enabled through the Impact Delivery Instance \(IDI\) portal where a customer admin reviews the Terms & Conditions and opts in via the Manage Permissions page.

Role required: admin

## Procedure

1.  Navigate to **Impact** > **Platform Health** > **Monitor** > **Instance Observer** > **Analytics** > **User Experience**.

2.  Select an instance and a date range from the filter options.

    Select **Update instance default settings** to configure default snapshot settings.

3.  Select **Get Snapshot** to load the User Experience data charts.

    The following data analysis options are available:

    -   Overview
    -   Node
    -   User
    -   URL
    -   Transaction Type
    -   Application Monitoring
    \[Omitted image "io-user-ex-snapshot.png"\] Alt text: Shows the User Experience snapshot.

4.  Drill into each data point to open the particular details.

    For instance, select a user data point on the chart. The User transaction details open with various data points. Select each data point to drill further into each area.

5.  Select the **URL** tab to access each specific URL transaction.

6.  Select **Application Monitoring** tab to track applications that have performance issues.

    You can track the applications using five different metrics and analyze the cause of the performance issues.

    For more information, see

    -   [Track of application response time to monitor performance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/monitor-apps-user-experience-io.md).
    -   [Use Platform Performance Analyzer to view server details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/io-app-mon-perf-analy.md)
    -   .

**Parent Topic:**[User Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/user-experience-insights.md)