---
title: Use the recommendations list
description: Use the recommendations full list to view the recommendations tailored for you. You can either accept or reject a recommendation based on your interest by selecting View Details.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/impact/using-recommendations-iip-ws.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using Impact, Impact]
---

# Use the recommendations list

Use the recommendations full list to view the recommendations tailored for you. You can either accept or reject a recommendation based on your interest by selecting **View Details**.

## Before you begin

Role required: All Impact roles

## About this task

## Procedure

1.  Navigate to **All** > **Impact** > **Home**.

2.  Select **View full list** in the **Recommended next steps** section.

    \[Omitted image "recommendation-list-imp-ws.png"\] Alt text: View the full list of recommendations.

    The first section on the top, below the **Recommendations list** banner, has three different tiles, namely New, Accepted, and Hidden that act as filters.

3.  Select **New** to view the recommendations that have been newly published.

4.  Select **Hidden** to view those recommendations that you may have rejected in the past and has been hidden from your view.

    Select the **Hidden** tile once more to remove the filter condition and unhide what was hidden previously.

5.  Select **Accepted** to view those recommendations that you've accepted.

    -   **All recommendations**

        List of all recommendations irrespective of your category or product area. The list displays eight recommendations at a time to make it a manageable chunk and easier to navigate. You can continue to view the list by selecting the subsequent pages listed below. The list displays the latest published recommendations, followed by those that you accepted in the past, and subsequently those that you had hidden or rejected.

        The accelerator recommendations already implemented by the customer appear as 'auto-accepted'.

    -   **Recently completed**

        Displays recommendations that you completed recently. You can choose to like or dislike a recommendation by selecting the \[Omitted image "thumbs-up-outline-24.svg"\] Alt text: Thumbs up icon. or \[Omitted image "thumbs-down-outline-24.svg"\] Alt text: Thumbs down icon.

6.  To provide a reason for disliking the recommendation, select \[Omitted image "thumbs-down-fill-24.svg"\] Alt text: Thumbs down icon. and click the reason from the list.

7.  Select **Dismiss** if you want to hide the **Recently completed** widget altogether, and display the **Squad recommended** widget in its stead.

8.  Enter a key word or a phrase in the **Search by recommendation name** field that filters the recommendations that you are looking for from the full list.

9.  To apply filter options and narrow down your search results by different criteria, select \[Omitted image "filter-fill-24.svg"\] Alt text: Filter recommendations icon.

10. Select **View Details** to view more details for a selected recommendation.


## What to do next

For more information on a given recommendation, see [Manage work items from Recommendation details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/recommendation-details-page-in-impact-store.md).