---
title: Configure AI Enhanced Recommended Actions for Industrial Connected Workforce
description: Configure AI Enhanced Recommended Actions for ICW to contextualize external sources related to a deviation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/industrial-connected-workforce/configure-ai-enhanced-ra-icw.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [configure]
breadcrumb: [AI Enhanced Recommended Actions for ICW, Industrial Connected Workforce]
---

# Configure AI Enhanced Recommended Actions for Industrial Connected Workforce

Configure AI Enhanced Recommended Actions for ICW to contextualize external sources related to a deviation.

## Configuration overview

1.  [Create a Microsoft SharePoint Online external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/create-ext-cont-connector-mspo.md)

    Create a Microsoft SharePoint Online external content connector to use as the external source.

2.  [Configure crawl settings for a Microsoft SharePoint Online external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/configure-crawl-settings-spo-ext-cont-connector.md)

    Configure the crawl settings to specify the sites you want your Microsoft SharePoint Online external content connector to crawl.

3.  [Set up the search source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/set-up-ai-enhanced-ra-icw.md)

    Set the search source in the **\[RA-ICW AI\] Search Profile** record to the Microsoft SharePoint Online external content connector you created.

4.  [Edit the fields used for search results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/set-up-ai-enhanced-ra-icw.md)

    If needed, add or remove the deviation record fields leveraged during the search process.


-   **[Set up AI Enhanced Recommended Actions for Industrial Connected Workforce](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/set-up-ai-enhanced-ra-icw.md)**  
Set up AI Enhanced Recommended Actions for ICW so that you can contextualize external sources related to a deviation.

**Parent Topic:**[AI Enhanced Recommended Actions for Industrial Connected Workforce](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/ai-enhanced-ra-icw-landing.md)