---
title: Configure Recommended Actions for the Industrial Connected Workforce
description: Configure Recommended Actions for the Industrial Connected Workforce. Recommended Actions are based on context, rules, and recommendations and can be configured to support additional use cases. You can create rules and recommendations or modify existing ones to meet the specific requirements of your organization.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/industrial-connected-workforce/digital-factory-workspace/configure-recommended-actions-icw.html
release: australia
product: Digital Factory Workspace
classification: digital-factory-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Digital Factory Workspace, Industrial Connected Workforce]
---

# Configure Recommended Actions for the Industrial Connected Workforce

Configure Recommended Actions for the Industrial Connected Workforce. Recommended Actions are based on context, rules, and recommendations and can be configured to support additional use cases. You can create rules and recommendations or modify existing ones to meet the specific requirements of your organization.

## Before you begin

Role required: sn\_nb\_action.next\_best\_action\_author or sn\_icw.application\_admin

## Procedure

1.  Navigate to **All** > **Recommended Actions** > **Contexts**.

2.  Configure Recommended Actions for the Industrial Connected Workforce for either tasks, standard tasks, or rules for recommended actions.

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What to configure

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Description

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**Task \(deviation and root cause analysis\)**

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From the list of contexts, select Industrial tasks context and make changes as needed.

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**Standard task**

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From the list of contexts, select the Industrial standard task context and make changes as needed.

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**Rule for recommended actions**

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Create a context and within it rules and recommendations, as explained in:-   [Create a context in Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-contexts-create.md)
-   [Create a rule in Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-rules-create.md)
-   [Create a recommendation in Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-recommendations-create.md)


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</table>
**Parent Topic:**[Configuring Digital Factory Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/configuring-digital-factory-workspace.md)