---
title: Create a root cause analysis
description: Create and perform a root cause analysis \(RCA\) for an issue in the Digital Factory Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/industrial-connected-workforce/digital-factory-workspace/create-industrial-root-cause-analysis.html
release: australia
product: Digital Factory Workspace
classification: digital-factory-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Root Cause Analysis, Industrial Workflows, Use, Digital Factory Workspace, Industrial Connected Workforce]
---

# Create a root cause analysis

Create and perform a root cause analysis \(RCA\) for an issue in the Digital Factory Workspace.

## Before you begin

Role required: sn\_icw.rca\_user or sn\_icw.rca\_expert

**Note:** The sn\_icw.rca\_expert can cancel a root cause analysis.

## Procedure

1.  Navigate to **Workspaces** > **Digital Factory Workspace** > **Add** > **New Root Cause Analysis**.

2.  On the Root cause analysis form, fill in the fields.

    For a description of the field values, see [Root cause analysis form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/root-cause-analysis-form.md).

3.  Select **Save**.

    The Playbook opens that helps you get to the root of the problem. To learn more about Playbook Experience, see [Running Playbook Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/playbook-agents-and-fulfillers.md).

4.  On the Information Gathering form, fill in the fields.

    For a description of the field values, see [Root cause analysis form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/root-cause-analysis-form.md).

5.  Select **Mark complete**.

    The Basic Conditions Check page opens where you can attach existing related standards or create them directly from where you are.

    A standard must be published to appear in the **Recommendations** sidebar. This step and the following ones can be reopened if needed, but you can’t move to the next step if the previous one is still not complete.

6.  After you’re done with this step, select **Mark complete**.

7.  Select **Yes** or **No** to confirm if the standards have been properly executed or not.

8.  Select **Mark complete**.

    The Action Plan section enables you to create necessary actions that originate from this root cause analysis.

9.  Select **Mark complete**.


## Result

The new root cause analysis is displayed in the root cause analysis list and the list of all tasks.

**Parent Topic:**[Root Cause Analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/industrial-root-cause-analysis.md)