---
title: Exploring Digital Factory Workspace
description: The Digital Factory Workspace is a workspace that enables the Industrial Connected Workforce \(ICW\) users to manage their shop floor processes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/industrial-connected-workforce/digital-factory-workspace/exploring-digital-factory-workspace.html
release: australia
product: Digital Factory Workspace
classification: digital-factory-workspace
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 4
breadcrumb: [Digital Factory Workspace, Industrial Connected Workforce]
---

# Exploring Digital Factory Workspace

The Digital Factory Workspace is a workspace that enables the Industrial Connected Workforce \(ICW\) users to manage their shop floor processes.

## Digital Factory Workspace overview

Learn about features of the Digital Factory Workspace to run and standardize shop-floor operations across Industrial Connected Workforce \(ICW\). Digital Factory Workspace brings together list views, Standards hub, and industrial data models so operators and owners can find, execute, and govern work in one place.

## Digital Factory Workspace benefits

Digital Factory Workspace provides the following benefits.

<table id="table_edc_4sy_fgc"><thead><tr><th>

Benefit

</th><th>

Feature

</th><th>

Users

</th></tr></thead><tbody><tr><td>

Standardize task execution and knowledge

</td><td>

[Standards hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/industrial-standards-library.md)

</td><td>

-   Operators
-   Equipment owners

</td></tr><tr><td>

Find answers fast

</td><td>

[AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/ai-search-digital-factory-workspace.md)

</td><td>

All Workspace users

</td></tr><tr><td>

Select the right functional location

</td><td>

Hierarchical functional location selector

</td><td>

All Workspace users

</td></tr><tr><td>

Get contextual guidance

</td><td>

[Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/recommended-actions-icw.md)

</td><td>

-   Operators
-   Equipment owners

</td></tr><tr><td>

Collaborate without context-switching

</td><td>

[Initiate a Sidebar chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/initiate-sidebar-chat-digital-factory-workspace.md)

</td><td>

All Workspace users

</td></tr><tr><td>

Keep equipment data accurate

</td><td>

[Operational Equipment Model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/operational-equipment-model.md)

</td><td>

Equipment owners

</td></tr><tr><td>

Manage materials in one place

</td><td>

[Industrial Materials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/industrial-materials.md)

</td><td>

Equipment owner

</td></tr><tr><td>

Capture and classify failures

</td><td>

[Industrial Failure Modes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/industrial-failure-modes.md)

</td><td>

Equipment owners

</td></tr><tr><td>

Log quick actions

</td><td>

[Action Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/industrial-action-management.md)

</td><td>

-   Operators
-   Equipment owners

</td></tr><tr><td>

Manage deviations

</td><td>

[Deviation Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/industrial-deviation-management.md)

</td><td>

-   Operators
-   Equipment owners

</td></tr><tr><td>

Get to the root cause

</td><td>

[Root Cause Analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/industrial-root-cause-analysis.md)

</td><td>

-   Operators
-   Equipment owners

</td></tr></tbody>
</table>-   **[Exploring Industrial Standards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/industrial-standards-landing-page.md)**  
Industrial Standards enable you to manage consistency and control across your manufacturing environment. Standardizing components such as standard operating procedures, shift structures, and production calendars. Standardization helps improve traceability, reduce errors, and support scalable, compliant operations.
-   **[Exploring Industrial Guided Tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/exploring-industrial-guided-tasks.md)**  
Manage your industrial guided task \(IGT\) standards with Industrial Guided Tasks.
-   **[Exploring Industrial Analytics and Reporting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/exploring-industrial-analytics-and-reporting.md)**  
Learn how Industrial Analytics and Reporting embeds operational analytics in the Digital Factory Workspace so workers can monitor performance without leaving their workflows.
-   **[Industrial Centerlines](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/icw-centerlining-overview.md)**  
Industrial Centerlines enables you to identify and maintain critical equipment settings by specifying baseline targets and ranges, and routinely verifying that all settings conform to the defined standard. This process reduces the risk of quality and reliability losses in manufacturing operations.
-   **[Task lists in the Digital Factory Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/task-lists-digital-factory-workspace.md)**  
Use the task lists in the Digital Factory Workspace to access and manage all types of tasks for your organization.
-   **[Reporting and metrics for industrial task flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/reporting-metrics-industrial-task-flows.md)**  
The **task\_classification** and **contact\_type** fields distinguish industrial task flows on shared tables, enabling independent metrics for breakdowns, deviations, and root cause analyses.
-   **[AI Search in Digital Factory Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/ai-search-digital-factory-workspace.md)**  
Access the AI Search for Digital Factory Workspace by using the search bar. The system interprets queries to return the most relevant results across configured record types, such as standards, tasks, and knowledge articles.
-   **[Recommended Actions for the Industrial Connected Workforce](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/recommended-actions-icw.md)**  
The Recommended Actions feature displays suggested actions directly on task forms. These suggestions are based on the current context of the task. They’re intended to support you during the manufacturing processes with a relevant guidance.
-   **[Exploring Industrial Connected Workforce Integration with Health and Safety Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/icw-health-and-security-integraton.md)**  
The ServiceNow Health and Safety Incident Management connects with the Industrial Connected Workforce \(ICW\) suite and enables you to report, triage, and eliminate safety incidents directly from the shop floor.

**Parent Topic:**[Digital Factory Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/icw-digital-factory-workspace-landing-page.md)