---
title: Exploring Industrial Guided Tasks
description: Manage your industrial guided task \(IGT\) standards with Industrial Guided Tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/industrial-connected-workforce/digital-factory-workspace/exploring-industrial-guided-tasks.html
release: australia
product: Digital Factory Workspace
classification: digital-factory-workspace
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Explore, Digital Factory Workspace, Industrial Connected Workforce]
---

# Exploring Industrial Guided Tasks

Manage your industrial guided task \(IGT\) standards with Industrial Guided Tasks.

## Industrial Guided Tasks overview

Industrial Guided Tasks \(IGT\) are designed to streamline and improve operational efficiency across the shop floor. These tasks offer step-by-step guidance to operators and cover a wide array of use cases, from equipment management to shop floor inspections. By integrating guided instructions, Industrial Guided Tasks enable accurate execution and help standardize processes.

The solution enables you to design tasks in a structured and consistent way based on standards and templates. For example, it enables operators and line managers to do the following:

-   Author and manage their own tasks without extensive technical knowledge
-   Centralize process management by removing paperwork and additional applications and tools
-   Create sets of tasks that are tailored to a specific factory use case
-   Standardize the execution of work processes
-   Schedule tasks
-   Assign tasks only to workers who meet the specified criteria
-   Analyze execution insights directly from an industrial standard record to drive continuous improvement
-   Track the actual duration of task execution on both the Digital Factory Workspace and Industrial Connected Workforce Mobile Experience \(ICW\) mobile to compare actual performance against planned timelines

## Industrial Guided Tasks users

|User|Description|
|----|-----------|
|Operator|Operators perform tasks or standards that are planned for their line or equipment. They might also request a standard when needed.|
|Equipment owner|Equipment owners can be operators. They’re responsible for running their equipment in the most optimal conditions and maintaining manufacturing standards.|

## Industrial Guided Tasks benefits

The Industrial Guided Tasks application enables you to:

-   Develop standards from templates that apply to various manufacturing use cases, such as cleaning instructions, equipment inspections, and workplace ordering.
-   Provides a guided experience so that you can effectively and efficiently execute the planned work.
-   When you create and save standards, you can view, request, or copy them in the Standards hub.
-   When you attach a knowledge article to an IGT standard, the related article is available for every task created from that standard via the Recommendations sidebar.
-   View embedded shopfloor insights on every published standard record to analyze execution performance across shifts, lines, and versions.
-   Use execution analytics to identify performance gaps, track completion rates, and monitor follow-up actions and deviations.
-   Compare execution results across standard versions to measure the impact of improvements to the standard.
-   Automatically track actual task execution duration on the Digital Factory Workspace and ICW mobile. Use this data to measure the percentage of tasks closed on time and compare actual versus planned performance.

-   **[Scoring in Industrial Guided Tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/scoring-industrial-guided-tasks.md)**  
Scoring enables the automatic calculation of performance scores after completing an Industrial Guided Task \(IGT\).
-   **[Question bank in Industrial Guided Tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/igt-question-bank.md)**  
Use the question bank to store assessment questions once and reuse them across multiple Industrial Guided Task standards, so that you maintain consistency across standards without recreating questions.
-   **[Shopfloor insights for Industrial Guided Tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/igt-shopfloor-insights.md)**  
Shopfloor insights provide embedded execution analytics on Industrial Guided Tasks \(IGT\) standards to support continuous improvement of manufacturing processes.

**Parent Topic:**[Exploring Digital Factory Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/exploring-digital-factory-workspace.md)