---
title: Action Management
description: Use Industrial Action Management to manage all ad-hoc tasks that don't fit into any of the standard processes. Document activities like following up on a safety incident or updating an Industrial Guided Task \(IGT\) standard in response to equipment behavior changes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/industrial-connected-workforce/digital-factory-workspace/industrial-action-management.html
release: australia
product: Digital Factory Workspace
classification: digital-factory-workspace
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Industrial Workflows, Use, Digital Factory Workspace, Industrial Connected Workforce]
---

# Action Management

Use Industrial Action Management to manage all ad-hoc tasks that don't fit into any of the standard processes. Document activities like following up on a safety incident or updating an Industrial Guided Task \(IGT\) standard in response to equipment behavior changes.

## Action Management overview

Actions are temporary tasks meant for short-term, specific tasks, such as inspection. Creating a new action enables specifying an activity to be performed. This activity can be related to a specific piece of equipment or a functional location within the organizational hierarchy. They can also be created directly from a deviation or as a follow-up task from an industrial guided task.

## Use case example

The following is an example of an ad-hoc equipment inspection and follow-up.

A line manager notices unusual vibrations in a packaging machine during a routine walk through. To address the issue quickly without disrupting scheduled tasks, they use Action Management in the Digital Factory Workspace:

1.  Create a new action to document the inspection task, linking it to the affected equipment and functional location.
2.  Assign the task to a qualified technician based on skill-based task management rules.
3.  Set priority and urgency using the built-in matrix to reflect the potential safety impact.
4.  Track progress as the technician performs the inspection and adds notes or attachments.
5.  Trigger a deviation or update a standard if the inspection reveals a recurring issue or gap in existing procedures.

This use of Action Management enables fast, flexible response to emerging issues, supports traceability, and helps maintain equipment reliability between scheduled tasks.

-   **[Create an action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/create-industrial-action.md)**  
Create an action in the Digital Factory Workspace.
-   **[Create an action from another task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/create-action-from-another-task.md)**  
Create an action from another task in the Digital Factory Workspace.
-   **[Create a follow-up action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/create-follow-up-action.md)**  
Create a follow-up action from a task in the Digital Factory Workspace.
-   **[Priority matrix for actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/priority-matrix-actions.md)**  
Use the priority matrix to see how priority is calculated based on impact and urgency.

**Parent Topic:**[Industrial Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/industrial-workflows.md)