---
title: Industrial Workflows
description: Use Industrial Workflows to manage different types of tasks in the Industrial Connected Workforce \(ICW\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/industrial-connected-workforce/digital-factory-workspace/industrial-workflows.html
release: australia
product: Digital Factory Workspace
classification: digital-factory-workspace
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Digital Factory Workspace, Industrial Connected Workforce]
---

# Industrial Workflows

Use Industrial Workflows to manage different types of tasks in the Industrial Connected Workforce \(ICW\).

An Industrial Workflow in Industrial Connected Workforce \(ICW\) refers to a structured process for managing a specific type of an industrial task.

-   **[Action Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/industrial-action-management.md)**  
Use Industrial Action Management to manage all ad-hoc tasks that don't fit into any of the standard processes. Document activities like following up on a safety incident or updating an Industrial Guided Task \(IGT\) standard in response to equipment behavior changes.
-   **[Deviation Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/industrial-deviation-management.md)**  
A deviation is any type of equipment or work anomaly that has an impact on work safety, performance, or quality. It doesn't necessarily cause a complete outage, but it requires mitigation or resolution. Deviation management is the process of creating, evaluating, resolving, and closing deviations.
-   **[Breakdown Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/breakdown-analysis.md)**  
Breakdown Analysis helps industrial teams investigate and resolve serious equipment failures and process stops. You can either escalate an unresolved deviation or create a breakdown record directly, depending on how the issue is identified. This structured workflow helps timely issue resolution and long-term reliability improvements.
-   **[Root Cause Analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/industrial-root-cause-analysis.md)**  
Use the Industrial Root Cause Analysis to identify the cause of disruptions and help prevent re-occurrences.

**Parent Topic:**[Using Digital Factory Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/using-digital-factory-workspace.md)