---
title: Priority matrix for actions
description: Use the priority matrix to see how priority is calculated based on impact and urgency.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/industrial-connected-workforce/digital-factory-workspace/priority-matrix-actions.html
release: australia
product: Digital Factory Workspace
classification: digital-factory-workspace
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Action Management, Industrial Workflows, Use, Digital Factory Workspace, Industrial Connected Workforce]
---

# Priority matrix for actions

Use the priority matrix to see how priority is calculated based on impact and urgency.

| |Urgency|
|Impact|1 -Critical|2 - Important|3 - Routine|4 - Not urgent|
|---|-------|
|------|-----------|-------------|-----------|--------------|
|1 - Safety|1 - Direct|2 - This shift|3 - Today|5 - Within 30 days|
|2 - Quality|1 - Direct|2 - This shift|3 - Today|5 - Within 30 days|
|3 - Reliability|1 - Direct|2 - This shift|3 - Today|5 - Within 30 days|
|4 - Operations|2 - This shift|3 - Today|4 - Within 7 days|5 - Within 30 days|
|5 - Other|3 - Today|4 - Within 7 days|5 - Within 30 days|5 - Within 30 days|

**Parent Topic:**[Action Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/industrial-action-management.md)