---
title: Priority matrix for deviations
description: Use the priority matrix to see how priority is calculated based on impact and urgency.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/industrial-connected-workforce/digital-factory-workspace/priority-matrix-industrial-deviations.html
release: australia
product: Digital Factory Workspace
classification: digital-factory-workspace
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Deviation Management, Industrial Workflows, Use, Digital Factory Workspace, Industrial Connected Workforce]
---

# Priority matrix for deviations

Use the priority matrix to see how priority is calculated based on impact and urgency.

| |Urgency|
|Impact|1 -Critical|2 - Important|3 - Routine|4 - Deferred|
|---|-------|
|------|-----------|-------------|-----------|------------|
|1 - Safety|1 - Direct|1 - Direct|2 - This shift|6 - Unplanned|
|2 - Quality|1 - Direct|2 - This shift|3 - Today|6 - Unplanned|
|3 - Reliability|2 - This shift|3 - Today|4 - Within 7 days|6 - Unplanned|
|4 - Operations|2 - This shift|3 - Today|4 - Within 7 days|6 - Unplanned|
|5 - Other|2 - This shift|3 - Today|4 - Within 7 days|6 - Unplanned|

**Parent Topic:**[Deviation Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/industrial-deviation-management.md)