---
title: Root cause analysis form
description: The following tables describe the field values for the Root cause analysis form.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/industrial-connected-workforce/digital-factory-workspace/root-cause-analysis-form.html
release: australia
product: Digital Factory Workspace
classification: digital-factory-workspace
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Reference, Digital Factory Workspace, Industrial Connected Workforce]
---

# Root cause analysis form

The following tables describe the field values for the Root cause analysis form.

<table id="table_ml3_x1b_1gc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Short description

</td><td>

Brief description of the root cause analysis that you’re creating.

</td></tr><tr><td>

Description

</td><td>

Detailed description of the root cause analysis that you’re creating.

</td></tr><tr><td>

Functional location

</td><td>

Industrial facility work area where the root cause analysis is required. This field is defined using the ISA-95 standard. This field is automatically set based on the logged-in user's worker profile.

</td></tr><tr><td>

Equipment

</td><td>

Machine to which the root cause analysis relates.

</td></tr><tr><td>

Origin

</td><td>

Task from which the root cause analysis originates.

</td></tr><tr><td>

Found in

</td><td>

Origin or source of the root cause analysis. Options are:-   Deviation
-   Defect
-   Loss
-   Other

</td></tr><tr><td>

Type

</td><td>

Type of root cause analysis. Options are:-   None
-   Breakdown
-   Safety
-   Quality
-   Performance
-   Other

</td></tr><tr><td>

Assignment group

</td><td>

Team or department responsible for completing the task.

</td></tr><tr><td>

Assigned to

</td><td>

User to which the root cause analysis has been assigned. If not selected, this field is populated by the user who opened the root cause analysis.

</td></tr><tr><td>

Additional assignee list

</td><td>

List of users to be notified or contributing to the task, but not as the primary assignee. Available options vary depending on the selected functional location or assignment group.

</td></tr><tr><td>

Impact

</td><td>

Segment that the root cause analysis has impact on. Options are:-   1 - Safety
-   2 - Quality
-   3 - Reliability
-   4 - Operations
-   5 - Other

</td></tr><tr><td>

Urgency

</td><td>

Measure of how long the root cause analysis can be delayed until there's a significant impact on an industrial process. Options are:-   1 - Critical
-   2 - Important
-   3 - Routine

</td></tr><tr><td>

Priority

</td><td>

Priority of the analysis. This field is automatically set based on impact and urgency. Options are:-   1 - Direct
-   2 - This shift
-   3 - Today
-   4 - Within 7 days
-   5 - Within 30 days

For more details, see [Priority matrix for root cause analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/priority-matrix-root-cause-analyses.md).

</td></tr><tr><td>

Work notes

</td><td>

Internal notes about checks, tests, and findings that help identify the cause of the issue.

</td></tr></tbody>
</table><table id="table_t4y_cbb_1gc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Who

</td><td>

Individuals or teams involved in the issue or affected by it.

</td></tr><tr><td>

What

</td><td>

Description of the problem or incident in clear, concise terms.

</td></tr><tr><td>

When

</td><td>

Timeline of the issue: When it was first detected, when it occurred, and the duration of its impact.

</td></tr><tr><td>

Where

</td><td>

Location of the issue.

</td></tr><tr><td>

Why

</td><td>

Underlying causes of the issue.

</td></tr><tr><td>

How

</td><td>

Details of how the issue occurred and how it was resolved.

</td></tr></tbody>
</table>**Parent Topic:**[Digital Factory Workspace reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/digital-factory-workspace-reference.md)