---
title: Escalate a deviation to a breakdown
description: Escalate a deviation to a breakdown to perform deeper analysis, uncover root causes, and help prevent similar issues in future processes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/escalate-deviation-to-breakdown-mobile.html
release: australia
product: Industrial Connected Workforce Mobile Experience
classification: industrial-connected-workforce-mobile-experience
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Industrial Connected Workforce Mobile Experience, Industrial Connected Workforce]
---

# Escalate a deviation to a breakdown

Escalate a deviation to a breakdown to perform deeper analysis, uncover root causes, and help prevent similar issues in future processes.

## Before you begin

Role required: sn\_icw.deviation\_user or sn\_icw.deviation\_expert

## Procedure

1.  Navigate to the **Tasks** tab.

2.  Select the deviation task that you want to escalate to a breakdown.

3.  Select the three-dot menu in the top corner and select **Escalate to breakdown**.

4.  Confirm your choice by selecting **Escalate to breakdown**.


## Result

The record is reclassified to a breakdown and can be fixed, canceled or you can decide to initiate a breakdown analysis.

**Parent Topic:**[Using the Industrial Connected Workforce Mobile Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/using-icw-mobile-experience.md)