---
title: Exploring Industrial Connected Workforce Mobile Experience
description: The Industrial Connected Workforce Mobile Experience enables shop floor operators to execute tasks, request standards, and access knowledge within their organization through mobile devices.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/exploring-icw-mobile-experience.html
release: australia
product: Industrial Connected Workforce Mobile Experience
classification: industrial-connected-workforce-mobile-experience
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 4
breadcrumb: [Industrial Connected Workforce Mobile Experience, Industrial Connected Workforce]
---
# Exploring Industrial Connected Workforce Mobile Experience
The Industrial Connected Workforce Mobile Experience enables shop floor operators to execute tasks, request standards, and access knowledge within their organization through mobile devices.
## Industrial Connected Workforce Mobile Experience overview
The Industrial Connected Workforce Mobile Experience helps operators manage work directly from their mobile devices. It brings together tasks, standards, and knowledge in one place, making it easier to keep production running smoothly and respond quickly to issues.
The Industrial Connected Workforce Mobile Experience enables operators to:
- Create and complete guided tasks, deviations, and actions
- Access and link knowledge articles
- Use AI search to find standards, tasks, and articles
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\[Omitted image "bus-automated-testing-framework.svg"\] Alt text: Create industrial guided tasks
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[Create an Industrial Guided Task with the Industrial Connected Workforce Mobile Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/create-igt-icw-mobile.md)- Request standards to create guided tasks
- Standardize operations and support safe, reliable production
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\[Omitted image "bus-actionable-analytics.svg"\] Alt text:Create actions
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[Create an action in the Industrial Connected Workforce Mobile application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/create-action-mobile.md)- Automate steps of an industrial process
- Create temporary, short-term specific tasks, such as inspection
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\[Omitted image "ind-maintenance-repair-operations.svg"\] Alt text:Report deviations
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[Create a deviation in the Industrial Connected Workforce Mobile application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/create-deviation-mobile.md)- Report non-conformance
- Set category, impact, urgency, or attach media
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\[Omitted image "bus-employee-document-management.svg"\] Alt text: Find helpful information
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[Standards hub in the Industrial Connected Workforce Mobile Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/standards-hub-mobile.md)Search through knowledge base articles for assistance
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## Industrial Connected Workforce Mobile Experience benefits
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Benefit
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Feature
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Users
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- Create actions, deviations, and breakdowns
- View tasks assigned to you
- View area tasks
- View recently updated articles
- Select or change the functional location via the pin icon \(\[Omitted image "pin-icon-white-background.png"\] Alt text: Pin icon.\)
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Home page
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Operators
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- Search for published standards and create tasks to execute them
- Search for published knowledge articles
- Rate, leave comments, and browse through related knowledge articles \(articles of the same category\)
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Standards hub
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Operators
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Task list that provides a clear overview of pending tasks with a clear labeling according to their priority and status
- **My Tasks**
Shows active tasks assigned to or created by the user that:
- Have a due date that falls within their current shift
- Have no due date
- Are no more than seven days overdue
- **Area Tasks**
Shows active tasks in the user's functional location that:
- Have a due date that falls within the current shift
- Have no due date
- Are no more than seven days overdue
- **Upcoming**
Shows active tasks in the user's functional location that are due within the upcoming next seven days, including today. Tasks in this list are sorted by the due date.
- **Done**
Shows inactive tasks in the user's functional location that were deactivated within the last seven days. Tasks in this list are sorted by the closed field.
To filter the task list, select the filter icon \(\[Omitted image "filter-icon.png"\] Alt text: Filter icon\). You can filter by task type or by specific attributes within a selected task type.
\[Omitted image "mobile-homepage-latest.png"\] Alt text: Tasks shown on the ICW Mobile Experience under My Tasks and Area Tasks on the Home page
Within an individual task record, excluding guided tasks, the **Related** tab contains two tabs:
- The **Related** tab displays all follow-up tasks that originate from the current task. You can complete the current task without completing its related tasks. From this tab, you can create a deviation, create a follow-up action, or start a root cause analysis.
- The **Tasks** tab displays all child tasks created from the current task. All child tasks must be completed before you can complete the parent task. From this tab, you can create an action \(another child task\).
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Tasks
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Operators
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## Empower operators with Industrial Connected Workforce Mobile Experience
The Industrial Connected Workforce Mobile Experience gives operators a single place to manage work, report issues, and access knowledge. It supports quick decisions, accurate task execution, and better communication on the shop floor. The app includes offline access, QR and bar code scanner integration in guided task execution, AI-driven search, and standards integration. These features help keep operations moving without interruptions.
- **[Standards hub in the Industrial Connected Workforce Mobile Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/standards-hub-mobile.md)**
The Industrial Standards Library or Standards hub in the Industrial Connected Workforce Mobile Experience is a collection of published standards and knowledge articles available within your organization.
- **[Centerline audit tasks in the Industrial Connected Workforce Mobile Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/centerline-audit-task-mobile.md)**
Use centerline audit tasks in the Industrial Connected Workforce Mobile Experience to measure process parameters against published standards and record results directly from your mobile device.
- **[AI Search in Industrial Connected Workforce Mobile Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown)**
Access the AI Search for Industrial Connected Workforce Mobile Experience by using the search bar on the home page. The system interprets queries to return the most relevant results across configured record types, such as standards, tasks, and knowledge articles.
- **[Recommended Actions in the Industrial Connected Workforce Mobile Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/recommended-actions-icw-mobile-experience.md)**
The Recommended Actions feature in Industrial Connected Workforce Mobile Experience \(ICW Mobile\) displays suggested actions directly in the Recommendations tab of a task. These suggestions are based on the current context of the task. They provide relevant guidance at the point of need to support you during manufacturing processes.
**Parent Topic:**[Industrial Connected Workforce Mobile Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/icw-mobile-exp-landing-page.md)