---
title: Generate an action plan in ICW Mobile
description: Generate an action plan to document and track remediation steps for an Industrial Connected Workforce Mobile Experience \(ICW Mobile\) deviation. Action plans help you organize tasks, assign responsibilities, and monitor progress toward resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/generate-action-plan-ai-enhanced-ra-icw-mobile.html
release: australia
product: Industrial Connected Workforce Mobile Experience
classification: industrial-connected-workforce-mobile-experience
topic_type: task
last_updated: "2026-04-25"
reading_time_minutes: 2
keywords: [action plan, AI enhanced recommended actions, Industrial Connected Workspace, Digital Factory Workspace, ICW, Deviation remediation]
breadcrumb: [Create a deviation, Use, Industrial Connected Workforce Mobile Experience, Industrial Connected Workforce]
---

# Generate an action plan in ICW Mobile

Generate an action plan to document and track remediation steps for an Industrial Connected Workforce Mobile Experience \(ICW Mobile\) deviation. Action plans help you organize tasks, assign responsibilities, and monitor progress toward resolution.

## Before you begin

Role required: sn\_icw.deviation\_user and sn\_ai\_enhanced\_ra.action\_plan\_user

## About this task

The AI Enhanced Recommended Actions for ICW Mobile enables you to generate a structured action plan, which you can use to resolve a deviation. Each action plan lists steps to follow, contains assigned owners, and tracking mechanisms for a timely resolution.

## Procedure

1.  In the new deviation, select the **Recommendations** tab and then select the **Suggestions** section.

2.  In the Action plan section, select **Generate Action Plan**.

3.  Select \[Omitted image "chevron-down-outline-24.svg"\] Alt text: Chevron down icon.to expand and view the full action plan.

    Review the listed steps. The action plan is created using your uploaded resources and information available in the deviation record.

4.  After reviewing the steps, select **Add to work notes** to copy the generated action plan in the **Work notes** field of the deviation record.

5.  Select the **Activity** tab and refresh to view the generated action plan in the work notes.

6.  In the generated action plan, select the **More** \(\[Omitted image "more-actions-vertical.png"\] Alt text:\) icon and then select **Create follow-up actions**.

    Use this option to create a follow-up action for either the entire action plan or a step listed in the action plan.

7.  Select the **Related** tab to view the follow-up action you have created.


## Result

The action plan appears in Work notes of the deviation record that you can refer to as the remediation work progresses.

You can also track and continue working on the follow-up actions.

**Parent Topic:**[Create a deviation in the Industrial Connected Workforce Mobile application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/create-deviation-mobile.md)

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[AI Enhanced Recommended Actions for Industrial Connected Workforce \(ICW\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/exploring-ai-enhanced-ra-icw.md)

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