---
title: Initiate a breakdown analysis
description: Use breakdown analysis to investigate the cause of breakdown further.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/initiate-breakdown-analysis-from-breakdown-mobile.html
release: australia
product: Industrial Connected Workforce Mobile Experience
classification: industrial-connected-workforce-mobile-experience
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Industrial Connected Workforce Mobile Experience, Industrial Connected Workforce]
---

# Initiate a breakdown analysis

Use breakdown analysis to investigate the cause of breakdown further.

## Before you begin

Role required: sn\_icw.rca\_user or sn\_icw.rca\_expert

## Procedure

1.  Navigate to the **Tasks** tab.

2.  Select the breakdown task for which you want to initiate the root cause analysis.

3.  Select the three-dot menu in the top corner and select **Start breakdown analysis**.

4.  On the Breakdown analysis form, fill in the fields.

    For a description of the field values, see [Root cause analysis form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/digital-factory-workspace/root-cause-analysis-form.md).

5.  Select **Submit**.


## Result

The breakdown analysis is created and displayed in the list of root cause analyses in the Workspace. You can access the Playbook only in the Digital Factory Workspace.

**Parent Topic:**[Using the Industrial Connected Workforce Mobile Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/using-icw-mobile-experience.md)