--- title: Using the Industrial Connected Workforce Mobile Experience description: The Industrial Connected Workforce Mobile Experience app helps operators manage work on the shop floor from their mobile devices. It brings together tasks, deviations, actions, and knowledge in one interface, so operators can stay productive without leaving their work area. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/using-icw-mobile-experience.html release: australia product: Industrial Connected Workforce Mobile Experience classification: industrial-connected-workforce-mobile-experience topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 4 breadcrumb: [Industrial Connected Workforce Mobile Experience, Industrial Connected Workforce] --- # Using the Industrial Connected Workforce Mobile Experience The Industrial Connected Workforce Mobile Experience app helps operators manage work on the shop floor from their mobile devices. It brings together tasks, deviations, actions, and knowledge in one interface, so operators can stay productive without leaving their work area. ## Overview of Industrial Connected Workforce Mobile Experience To complete a task in the Industrial Connected Workforce Mobile Experience, do the following: 1. [Create](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/create-igt-icw-mobile.md) and [execute](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/execute-igt-icw-mobile.md) guided tasks Request tasks from published standards and complete them step by step with attachments and comments. 2. [Report deviations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/create-deviation-mobile.md) Log issues that deviate from expected standards. 3. [Create actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/create-action-mobile.md) Start ad-hoc or follow-up actions, assign them to the right people, and track progress. 4. [Access standards and knowledge](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/standards-hub-mobile.md) Browse published standards and related knowledge articles, rate and comment on articles, and link them to tasks. ## Additional information - If you close the form, your changes are saved in the cache. - If you close the app while online without submitting, all unsaved changes are lost. - If you select **Submit**, your work is saved. - For Industrial Guided Tasks, you can save your progress to the outbox while working in offline mode. Changes saved to the outbox persist even if you close the app, and are automatically uploaded when your device reconnects. For more information, see [Save an Industrial Guided Task while offline](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/save-igt-offline-icw-mobile.md). - **[Create an Industrial Guided Task with the Industrial Connected Workforce Mobile Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/create-igt-icw-mobile.md)** Create an Industrial Guided Task \(IGT\) with the requested standard to keep processes consistent and compliant across the shop floor. - **[Execute an Industrial Guided Task with the Industrial Connected Workforce Mobile Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/execute-igt-icw-mobile.md)** Execute an Industrial Guided Task \(IGT\) with the Industrial Connected Workforce Mobile Experience to keep operations consistent, safe, and aligned with industry standards. - **[Save an Industrial Guided Task while offline](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/save-igt-offline-icw-mobile.md)** Save the progress of an Industrial Guided Task \(IGT\) to the outbox while working in offline mode. Changes are preserved and uploaded automatically when connectivity is restored. - **[Create an action in the Industrial Connected Workforce Mobile application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/create-action-mobile.md)** Create an action in Industrial Connected Workforce Mobile Experience to manage all ad-hoc tasks that don't fit into any of the standard processes. - **[Create an action from another task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/create-action-from-another-task-mobile.md)** Create an action as a child task to another task Industrial Connected Workforce Mobile Experience. - **[Create a follow-up action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/create-follow-up-action-mobile.md)** Create a follow-up action for a task with the Industrial Connected Workforce Mobile Experience. - **[Create a deviation in the Industrial Connected Workforce Mobile application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/create-deviation-mobile.md)** Create a deviation in the mobile app to report an issue that deviates from standard operations, such as an equipment malfunction. This way the issue can be tracked, investigated, and resolved. - **[Escalate a deviation to a breakdown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/escalate-deviation-to-breakdown-mobile.md)** Escalate a deviation to a breakdown to perform deeper analysis, uncover root causes, and help prevent similar issues in future processes. - **[Create a breakdown in the Industrial Connected Workforce Mobile Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/create-breakdown-mobile.md)** Create a breakdown when the impact of the anomaly increases. For example, when the duration of production impairment increases as the problem remains unresolved. - **[Initiate a breakdown analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/initiate-breakdown-analysis-from-breakdown-mobile.md)** Use breakdown analysis to investigate the cause of breakdown further. - **[Create a safety incident from a task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/icw-mobile-create-safety-incident-from-task.md)** Create a safety incident directly from an existing task when you are using the Industrial Connected Workforce Mobile Experience. - **[Report a safety incident from ICW Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/icw-mobile-report-safety-incident.md)** Report a safety incident directly from your mobile device when you encounter a safety-related issue on the shop floor. - **[Execute a work set task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/execute-work-set-task-mobile.md)** Execute the sub-activities of a work set task from a single list in the Industrial Connected Workforce Mobile Experience, without navigating to a related list. - **[View and edit a centerline audit task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/view-edit-centerline-audit-task-mobile.md)** View and edit the details of a centerline audit task before you start it to ensure the correct material and assignment information is set. - **[Execute a centerline audit task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/execute-centerline-audit-task-mobile.md)** Execute a centerline audit task with the Industrial Connected Workforce Mobile Experience to measure process parameters against published standards and submit your results from the shop floor. - **[Create a deviation from a centerline task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/create-deviation-from-centerline-task-mobile.md)** When you submit a centerline audit task with parameters that are outside specified values, a deviation is automatically created for each non-compliant parameter. Issues are tracked immediately, with no manual deviation entry required. **Parent Topic:**[Industrial Connected Workforce Mobile Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/icw-mobile-exp-landing-page.md)