---
title: Contextualize an external document for a deviation in the Digital Factory Workspace
description: With the AI Enhanced Recommended Actions for Industrial Connected Workforce, contextualize an external document to get an explanation of why the document is relevant to a deviation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/industrial-connected-workforce/use-ai-enhanced-ra-icw.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, AI Enhanced Recommended Actions for ICW, Industrial Connected Workforce]
---

# Contextualize an external document for a deviation in the Digital Factory Workspace

With the AI Enhanced Recommended Actions for Industrial Connected Workforce, contextualize an external document to get an explanation of why the document is relevant to a deviation.

## Before you begin

Role required: sn\_icw.deviation\_user and sn\_ai\_enhanced\_ra.document\_user

## Procedure

1.  Navigate to **All** > **Digital Factory Workspace**.

2.  Open the Digital Factory Workspace list view.

3.  In the Deviation list module, select one of the available lists.

4.  Open the deviation record that you want to view the recommended actions for.

5.  In the Recommendations panel, select the **Suggested actions** tab to view the suggested action search results for your deviation.

6.  To view why the document was selected, select the **Contextualize document** UI action.

    A summary appears that explains why the selected document is relevant to your deviation.


## What to do next

You can generate an action plan based on the contextualized external documents and information available in the deviation. For more information see, [Generate an action plan to resolve a deviation in the Digital Factory Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/generate-action-plan-ai-enhanced-ra-icw.md).

**Parent Topic:**[Using AI Enhanced Recommended Actions for Industrial Connected Workforce](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/using-ai-enhanced-ra-icw.md)

**Related topics**  


[Contextualize an external document in ICW Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/use-ai-enhanced-ra-icw-mobile.md)