---
title: Using AI Enhanced Recommended Actions for Industrial Connected Workforce
description: After you configure AI Enhanced Recommended Actions for Industrial Connected Workforce, you can use the feature to contextualize external sources related to a deviation and generate an action plan.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/industrial-connected-workforce/using-ai-enhanced-ra-icw.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [use]
breadcrumb: [AI Enhanced Recommended Actions for ICW, Industrial Connected Workforce]
---

# Using AI Enhanced Recommended Actions for Industrial Connected Workforce

After you configure AI Enhanced Recommended Actions for Industrial Connected Workforce, you can use the feature to contextualize external sources related to a deviation and generate an action plan.

-   **[Contextualize an external document for a deviation in the Digital Factory Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/use-ai-enhanced-ra-icw.md)**  
With the AI Enhanced Recommended Actions for Industrial Connected Workforce, contextualize an external document to get an explanation of why the document is relevant to a deviation.
-   **[Generate an action plan to resolve a deviation in the Digital Factory Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/generate-action-plan-ai-enhanced-ra-icw.md)**  
Generate an action plan to document and track remediation steps for an Industrial Connected Workforce \(ICW\) deviation. Action plans help you organize tasks, assign responsibilities, and monitor progress toward resolution.

**Parent Topic:**[AI Enhanced Recommended Actions for Industrial Connected Workforce](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/industrial-connected-workforce/ai-enhanced-ra-icw-landing.md)