---
title: Initiate background verification in First Advantage from ServiceNow using order
description: Initiate background verification of the required candidate by sending an email requesting for the essential information on behalf of the required user.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/integrate-applications/integration-hub/fadv-dec-order.html
release: australia
product: Integration Hub
classification: integration-hub
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [First Advantage Spoke, Integration Hub spokes, Build integrations, Integration Hub, Workflow Data Fabric]
---

# Initiate background verification in First Advantage from ServiceNow using order

Initiate background verification of the required candidate by sending an email requesting for the essential information on behalf of the required user.

## Before you begin

-   [Create a case in First Advantage from ServiceNow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/integration-hub/create-fadv-case.md)

    **Note:** Ensure that the **Send Invite link** option isn't selected and the **Use "Order As"** option is selected.

-   Role required: First Advantage admin or First Advantage user

## About this task

An order is initiated when First Advantage has all basic information about the candidate and requires only some essential sensitive information.

## Procedure

1.  Navigate to **All** > **First Advantage Spoke** > **First Advantage Cases**.

2.  Search for the required task.

3.  Ensure the **Send Invite link** option isn't selected and the **Use "Order As"** option is selected.

4.  Change the **State** of the task from **Draft** to **Ready**.

    -   The First Advantage - Candidate Background Verification using Order flow is triggered.
    -   **State** is changed to **In Progress**.
    -   In the **Order History** tab, a record is created and its details such as **Order ID**, **Number**, **Short Description** and so on, are populated.
    -   Real-time updates and System Administrator events are displayed in the **Order Details** tab.

        **Note:** The **Order History** tab displays all the order records created for the user.

    -   An order email is sent to the candidate.

## Result

A mail is sent to candidate requesting only the sensitive information. Real-time updates and guest events are displayed in the **Order Details** tab. First Advantage approves, cancels, or rejects the task after performing the background verification.

**Note:** You must set up the webhooks to receive the guest event updates. See [Set up First Advantage webhooks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/integration-hub/setup-first-adv.md) for information on setting up the webhooks.