---
title: Additional resources for AI products and solutions
description: If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/ai-additional-resources.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 3
keywords: [Additional resources, AI features, AI products, resource type, solutions, Now Assist, GenAI, Generative AI]
breadcrumb: [Enable AI experiences]
---

# Additional resources for AI products and solutions

If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites.

<table id="table_v41_hxt_bzb" class="custom-rows"><thead><tr><th class="filter">

AI features or products

</th><th class="filter">

Resource type

</th><th>

Resources

</th></tr></thead><tbody><tr><td>

AI Agents

</td><td>

Release Notes

</td><td>

[Now Assist AI Agents Release Notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-ai-agents-rn.md).

</td></tr><tr><td>

AI Agents

</td><td>

Getting started

</td><td>

[Getting started with AI Agents](https://learning.servicenow.com/nowcreate/en/pages/assets?id=nc_asset&asset_id=30edebf093dc2e903cc0322d6cba1099&nc_source=copy_asset_link).

 [Identifying agentic workflows](https://learning.servicenow.com/nowcreate/en/pages/assets?id=nc_asset&asset_id=a960773093106e903cc0322d6cba10fe&nc_source=copy_asset_link).

</td></tr><tr><td>

AI Agents

</td><td>

Best practices

</td><td>

[Build custom skills](https://learning.servicenow.com/nowcreate/en/pages/assets?asset_id=56ff1064478d2a1019dfe23c326d431e&id=nc_asset&nc_source=copy_asset_link)

 [Assess the AI agents' and agentic workflows' performance](https://learning.servicenow.com/nowcreate/en/pages/assets?asset_id=df8ee06c47016a1019dfe23c326d4399&id=nc_asset&nc_source=copy_asset_link)

</td></tr><tr><td>

AI Agents

</td><td>

Glossary

</td><td>

[AI glossary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-glossary.md)

</td></tr><tr><td>

AI Agents

</td><td>

Training

</td><td>

[AI Agents Essentials \(2025 Q1 Store Release\)](https://learning.servicenow.com/lxp/en/now-platform/ai-agents-essentials-2025-q1-store-release?id=learning_course_prev&course_id=f7f4dd4393dceed0fb94b4886cba10d5)

 [AI Agent Readiness](https://learning.servicenow.com/lxp/en/now-intelligence/ai-agent-readiness-defining-requirements-for?id=learning_course_prev&course_id=1a7cb296931862d056aeb94c5cba10a2)

 [AI Essentials](https://learning.servicenow.com/lxp/en/now-intelligence/ai-essentials?id=learning_path_prev&path_id=6fe5618f979c6ed03845f3f0f053afbd)

 [Initiating AI Agents](https://learning.servicenow.com/nowcreate/en/pages/assets?id=nc_asset&asset_id=28ff67bc93dc2e903cc0322d6cba10e7&nc_source=copy_asset_link)

 [Introduction to Agentic AI](https://learning.servicenow.com/lxp/en/introduction-to-agentic-ai?id=learning_content_prev&course_id=cf1bc71887b75a98cc49bbb5cebb3516)

 [Now Assist AI Agents learning path](https://learning.servicenow.com/lxp/en/now-platform/now-assist-ai-agents?id=learning_path_prev&path_id=072bbda947606694db63fb25126d4332)

</td></tr><tr><td>

AI Control Tower

</td><td>

Release notes

</td><td>

[https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/ai-control-tower-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/ai-control-tower-rn.md)

</td></tr><tr><td>

AI Control Tower

</td><td>

Getting started

</td><td>

[Overview of Advanced AI and Data Products](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584490)

</td></tr><tr><td>

Document Intelligence

</td><td>

Release notes

</td><td>

[https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/document-intelligence-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/document-intelligence-rn.md)

</td></tr><tr><td>

Document Intelligence

</td><td>

Getting started

</td><td>

[Getting started with Document Intelligence](https://www.youtube.com/watch?v=sr6rUoVC480&t=1s)

 [Document Intelligence quick start guide \(ServiceNow Community\)](https://www.servicenow.com/community/ai-intelligence-articles/document-intelligence-quick-start-guide/ta-p/2307391)

</td></tr><tr><td>

Document Intelligence

</td><td>

Tips and examples

</td><td>

[Document Intelligence examples](https://www.youtube.com/watch?v=WgaNUpCxsuI)

</td></tr><tr><td>

Document Intelligence

</td><td>

Troubleshooting

</td><td>

[Troubleshooting and best practices for Document Intelligence](https://www.youtube.com/watch?v=-zoTQA6uv1k&t=1s)

</td></tr><tr><td>

Document Intelligence

</td><td>

FAQs

</td><td>

[Document Intelligence FAQs](https://www.servicenow.com/community/ai-intelligence-articles/document-intelligence-faq/ta-p/2522583)

</td></tr><tr><td>

Document Intelligence

</td><td>

Training

</td><td>

[Document Intelligence Overview](https://learning.servicenow.com/lxp/en/automation-engine/document-intelligence-overview?id=learning_course_prev&course_id=d4e359bc47da7554123f3975d36d43e8)

 [Document Intelligence Fundamentals](https://learning.servicenow.com/lxp/en/automation-engine/document-intelligence-fundamentals?id=learning_course_prev&course_id=e2923cb893123954fb94b4886cba1046)

</td></tr><tr><td>

Natural Language Understanding and Natural Language Query

</td><td>

Getting started

</td><td>

[Getting started with NLU](https://www.youtube.com/watch?app=desktop&v=tUVbVhA-hwA)

 [NLU quick start guide \(ServiceNow Community\)](https://www.servicenow.com/community/virtual-agent-nlu-articles/virtual-agent-and-nlu-quick-start-guide/ta-p/2308061)

</td></tr><tr><td>

Natural Language Understanding and Natural Language Query

</td><td>

Best practices

</td><td>

[Best practices for NLU](https://www.youtube.com/watch?v=-FocR67SfSM)

</td></tr><tr><td>

Natural Language Understanding and Natural Language Query

</td><td>

Tips and examples

</td><td>

[NLU examples](https://www.youtube.com/watch?v=P8wUf9jODnQ)

</td></tr><tr><td>

Natural Language Understanding and Natural Language Query

</td><td>

Troubleshooting

</td><td>

[Troubleshooting for NLU](https://www.servicenow.com/community/virtual-agent-nlu-articles/platform-natural-language-understanding-nlu-knowledge-amp/ta-p/2428455)

</td></tr><tr><td>

Natural Language Understanding and Natural Language Query

</td><td>

FAQs

</td><td>

[NLU FAQs](https://www.servicenow.com/community/virtual-agent-nlu-articles/nlu-faq-best-practices-and-general-troubleshooting/ta-p/2305991)

</td></tr><tr><td>

Natural Language Understanding and Natural Language Query

</td><td>

Training

</td><td>

[Natural Language Understanding \(NLU\) Fundamentals](https://learning.servicenow.com/lxp/en/now-platform/natural-language-understanding-nlu-fundamentals?id=learning_course_prev&course_id=d3adae34979e5d50496bb5bfe153af6d)

</td></tr><tr><td>

ServiceNow Otto

</td><td>

Release notes

</td><td>

[https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-rn.md)

 [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/ai-control-tower-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/ai-control-tower-rn.md)

 [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/content-understanding-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/content-understanding-rn.md)

 [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/generative-ai-controller-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/generative-ai-controller-rn.md)

 [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-for-creator-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-for-creator-rn.md)

</td></tr><tr><td>

ServiceNow AI Platform and ServiceNow Otto

</td><td>

Getting started

</td><td>

[Getting Started with Now Assist \(YouTube\)](https://www.youtube.com/watch?v=muqsPQdTgc0)

 [Getting started with Now Assist for Code \(YouTube\)](https://www.youtube.com/watch?v=Ln4dMDZOXtY)

 [Getting Started with Now Assist for Creator \(YouTube\)](https://www.youtube.com/watch?v=VCIItefCZWo)

 [Getting Started with Now Assist for CSM \(YouTube\)](https://www.youtube.com/watch?v=Vk9SRVntyUQ)

 [Getting Started with Now Assist for ITSM \(YouTube\)](https://www.youtube.com/watch?v=41dIgKWHS2w)

 [Getting Started with Now Assist for AI Search \(YouTube\)](https://www.youtube.com/watch?v=sgVngXSzF3E)

 [Now Assist quick start guide \(ServiceNow Community\)](https://www.servicenow.com/community/ai-intelligence-articles/now-assist-quick-start-guide/ta-p/2685044)

 [Now Assist for Code quick start guide \(ServiceNow Community\)](https://www.servicenow.com/community/now-assist-for-creator-articles/now-assist-for-code-quick-start-and-prompting-guide/ta-p/3300965)

 [Now Assist panel fundamentals \(YouTube\)](https://www.youtube.com/watch?v=B-riiOxnfb8)

</td></tr><tr><td>

ServiceNow AI Platform and ServiceNow Otto

</td><td>

Best practices

</td><td>

[Now Assist best practices \(ServiceNow Community\)](https://www.servicenow.com/community/knowledge-management-articles/best-practices-to-use-your-knowledge-articles-with-now-assist/ta-p/2824219)

 [Knowledge article best practices \(ServiceNow Community\)](https://www.servicenow.com/community/knowledge-management-articles/best-practices-to-use-your-knowledge-articles-with-now-assist/ta-p/2824219)

</td></tr><tr><td>

ServiceNow AI Platform and ServiceNow Otto

</td><td>

Tips and examples

</td><td>

[Now Assist conversational catalog request in practice \(ServiceNow Community\)](https://www.servicenow.com/community/now-assist-articles/now-assist-conversational-catalog-request-in-practice/ta-p/2772194)

 [Now Assist examples](https://www.servicenow.com/community/developer-advocate-blog/usage-tips-use-cases-example-prompts-for-now-assist-for-code/ba-p/2718017)

</td></tr><tr><td>

ServiceNow AI Platform and ServiceNow Otto

</td><td>

FAQs

</td><td>

[Generative AI Controller FAQ](https://www.servicenow.com/community/now-assist-articles/generative-ai-controller-faq/ta-p/2686478)

 [Now Assist FAQ](https://www.servicenow.com/community/ai-intelligence-articles/now-assist-faqs/ta-p/2685122)

 [Now Assist in AI Search FAQ](https://www.servicenow.com/community/now-assist-articles/now-assist-in-ai-search-faq/ta-p/2686538)

</td></tr><tr><td>

ServiceNow AI Platform and ServiceNow Otto

</td><td>

Training

</td><td>

[AI Builder Fundamentals](https://learning.servicenow.com/lxp/en/now-intelligence/ai-builder-fundamentals?id=learning_path_prev&path_id=3617a14397dc6ed03845f3f0f053afe5)

 [Introduction to Generative AI](https://learning.servicenow.com/lxp/en/now-platform/introduction-to-generative-ai?id=learning_course_prev&course_id=647909738794b110f40fc95d0ebb35c7)

 [Now Assist Essentials \(November 2024 Store Release\)](https://learning.servicenow.com/lxp/en/now-platform/now-assist-essentials?id=learning_course_prev&course_id=a07697f247df1290ca332a81736d43db)

 [Now Assist in Virtual Agent Implementation \(November 2023 Store Release\)](https://learning.servicenow.com/lxp/en/now-platform/now-assist-for-virtual-agent-implementation?id=learning_course_prev&course_id=17601dc387abbd105aa9ca2d0ebb35d6)

 [Now Assist in Virtual Agent Implementation \(August 2024 Store Release\)](https://learning.servicenow.com/lxp/en/now-platform/now-assist-for-virtual-agent-implementation?id=learning_course_prev&course_id=2d6f9385935d5e14fb94b4886cba1016)

 [Now Assist in Search Implementation \(Nov 2023 Store Release\)](https://learning.servicenow.com/lxp/en/now-platform/now-assist-for-search-implementation?id=learning_course_prev&course_id=7543f1d947fbb1d0123f3975d36d43c1)

 [Now Assist in Search Implementation \(Feb 2024 Store Release\)](https://learning.servicenow.com/lxp/en/now-platform/now-assist-for-search-implementation?id=learning_course_prev&course_id=cf07133b970ac2947f7070871153af0c)

 [Now Assist for Creator Implementer](https://learning.servicenow.com/lxp/en/app-engine/now-assist-for-creator-implementer?id=learning_path_prev&path_id=9e11e43f87a5bdd4f40fc95d0ebb35cb)

 [Now Assist for Field Service Management \(FSM\) Implementer](https://learning.servicenow.com/lxp/en/field-service-management/now-assist-for-field-service-managment-fsm?id=learning_path_prev&path_id=5e750a1293cbf9983cc0322d6cba108a)

 [Now Assist for Customer Service Management \(CSM\) Implementer](https://learning.servicenow.com/lxp/en/customer-service-management/now-assist-for-customer-service-management-csm?id=learning_path_prev&path_id=30bec1bf8765fdd4f40fc95d0ebb356f)

 [Now Assist for HR Service Delivery \(HRSD\) Implementer](https://learning.servicenow.com/lxp/en/hr-service-delivery/now-assist-for-hr-delivery-hrsd-implementer?id=learning_path_prev&path_id=38541a88973175946eedb30e6253afb4)

 [Now Assist for IT Service Management \(ITSM\) Implementer](https://learning.servicenow.com/lxp/en/it-service-management/now-assist-for-it-service-management-itsm-implementer?id=learning_path_prev&path_id=8615564c973175946eedb30e6253af11)

</td></tr><tr><td>

Predictive Intelligence

</td><td>

Release notes

</td><td>

[https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/predictive-intelligence-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/predictive-intelligence-rn.md)

</td></tr><tr><td>

Predictive Intelligence

</td><td>

Getting started

</td><td>

[Getting started with Predictive Intelligence](https://www.youtube.com/watch?v=n04U2GSXLs0)

 [Predictive Intelligence quick start guide \(ServiceNow Community\)](https://www.servicenow.com/community/itsm-articles/itsm-pro-pi-self-implementation-quick-start-guide/ta-p/2304007)

</td></tr><tr><td>

Predictive Intelligence

</td><td>

Best practices

</td><td>

[Predictive Intelligence best practices](https://www.youtube.com/watch?v=P7Aw5E2Vj1I)

</td></tr><tr><td>

Predictive Intelligence

</td><td>

Tips and examples

</td><td>

[Predictive Intelligence examples](https://www.youtube.com/watch?v=wEssRRJ0SGM)

</td></tr><tr><td>

Predictive Intelligence

</td><td>

FAQs

</td><td>

[Predictive Intelligence FAQs](https://www.servicenow.com/community/platform-analytics-articles/predictive-intelligence-faq/ta-p/2303625)

</td></tr><tr><td>

Predictive Intelligence

</td><td>

Training

</td><td>

[Predictive Intelligence Fundamentals](https://learning.servicenow.com/lxp/en/now-platform/predictive-intelligence-fundamentals?id=learning_course_prev&course_id=75c32582db4fe0d030c91fdc13961990)

</td></tr><tr><td>

Task Intelligence

</td><td>

Getting started

</td><td>

[Getting started with Task Intelligence](https://www.youtube.com/watch?v=_2IG1CX2y6g)

 [Task Intelligence quick start guide \(ServiceNow Community\)](https://www.servicenow.com/community/ai-intelligence-articles/task-intelligence-for-itsm-quick-start-guide/ta-p/2639239)

</td></tr><tr><td>

Task Intelligence

</td><td>

Best practices

</td><td>

[Troubleshooting and best practices for Task Intelligence](https://www.servicenow.com/community/ai-intelligence-forum/task-intelligence-training-error/m-p/2810832)

</td></tr><tr><td>

Task Intelligence

</td><td>

FAQs

</td><td>

[Task Intelligence FAQs](https://www.servicenow.com/community/ai-intelligence-articles/task-intelligence-faq/ta-p/2623469)

</td></tr><tr><td>

Task Intelligence

</td><td>

Training

</td><td>

[Task Intelligence for ITSM - Quick Start Guide](https://www.servicenow.com/community/intelligence-ml-articles/task-intelligence-for-itsm-quick-start-guide/ta-p/2639239)

 [Task Intelligence for CSM - Quick Start Guide](https://www.servicenow.com/community/intelligence-ml-articles/task-intelligence-for-csm-quick-start-guide/ta-p/2606002)

 [AI Academy Get Started with Task Intelligence -use AI to categorize cases](https://www.youtube.com/watch?v=k1bE1HHATak)

 [AI Academy Task Intelligence for ITSM](https://www.youtube.com/watch?v=_2IG1CX2y6g)

 [AI Academy Task Intelligence - Customer Service Management](https://www.youtube.com/watch?v=1NfaKrfhEwI)

</td></tr></tbody>
</table>