---
title: Adoption tab in AI Control Tower
description: Use the Adoption dashboard page to view data about user engagement and feedback, and adoption of every type of AI.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/ai-control-tower/aict-adoption-tab.html
release: australia
product: AI Control Tower
classification: ai-control-tower
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [AI Control Tower Home, AI Control Tower dashboard, Explore, AI Control Tower \(legacy\), Enable AI experiences]
---

# Adoption tab in AI Control Tower

Use the Adoption dashboard page to view data about user engagement and feedback, and adoption of every type of AI.

The Adoption dashboard page contains two tabs that provide insights on usage and adoption.

The **Usage** tab includes indicators on daily AI actions, daily unique users who have engaged with AI, AI system group distribution, and daily usage comparison by workflow. The **Adoption** tab tracks the departments with the highest AI usage, comparison of AI actions by user department, and feedback details. Use the date range filter to view usage and adoption indicators for the selected period. The default date range is 30 days.

The high-level indicators on the Adoption dashboard page provide an overview of user engagement.

\[Omitted image "aict-adoption-full.png"\] Alt text: Adoption tab in AI Control Tower.

-   **Total AI actions**

    This area of the dashboard shows the total number of AI actions in the selected date range. Total AI actions for a selected period can reveal the scale of AI actions executed. The trend line in the visualization shows increased or declining engagement.

    \[Omitted image "aict-total-ai-actions.png"\] Alt text: Total AI actions indicator.

-   **Average daily unique users engaging with AI**

    This area of the dashboard shows the average number of daily unique users who engaged with AI in the selected date range. The Average number of daily unique users is an indicator of the level of AI engagement.

    \[Omitted image "aict-avg-daily-unique-users.png"\] Alt text: Average daily unique users engaging with AI.

-   **Positive feedback**

    This area of the dashboard shows the percentage of positive feedback received against executed AI actions. The Positive feedback indicator reveals the level of user satisfaction for executed AI actions.

    \[Omitted image "aict-positive-feedback.png"\] Alt text: Positive feedback indicator.


## Usage indicators

-   **Daily AI actions**

    This area of the dashboard shows the number of AI actions executed per day in the selected date range.

    \[Omitted image "aict-daily-ai-actions.png"\] Alt text: Daily AI actions indicator.

-   **Daily unique users engaging with AI**

    This area of the dashboard shows the daily unique users who engaged with AI in the selected date range.

    \[Omitted image "aict-daily-unique-users-engaging-with-ai.png"\] Alt text: Daily unique users engaging with AI.

-   **Top 5 AI System group distribution**

    This area of the dashboard shows the usage of the top 5 AI actions in a trend chart. The visualization is interactive. Use the Group by filter to apply predefined breakdowns. Hover over the trend lines to see the number of times that each AI action was used. Selecting one or more items in the legend removes the trend line for those items. You can compare and contrast AI actions usage distribution in a date range to understand in-demand actions.

    \[Omitted image "aict-top-5-ai-system-group-distribution.png"\] Alt text: Top 5 AI System group distribution indicator.

-   **Daily usage comparison by workflow**

    This area of the dashboard shows the number of AI actions executed per day against each workflow in the selected date range. Hover over a bar to view the count of AI actions executed for a workflow on that day.

    \[Omitted image "aict-daily-usage-comparison-by-workflow.png"\] Alt text: Daily usage comparison by workflow indicator.


## Adoption indicators

-   **Departments with highest usage**

    This area of the dashboard shows the departments with the highest usage of AI actions in the selected date range. Hover over the horizontal bars to view the count of actions for a particular department.

    \[Omitted image "aict-department-with-highest-usage.png"\] Alt text: Departments with the highest usage number of AI actions indicator.

-   **AI actions comparison by user department**

    This area of the dashboard shows the number and type of AI actions executed against each department in the selected date range.

    \[Omitted image "aict-ai-actions-comparison-by-user-department.png"\] Alt text: AI actions comparison by user department indicator.

-   **Feedback details**

    This area of the dashboard shows the numbers and percentage of feedback provided by users of AI actions in the selected date range.

    \[Omitted image "aict-adoption-feedback-details.png"\] Alt text: Feedback details indicator.