---
title: Create an AI case in the AI Control Tower
description: Create an AI case in the AI Control Tower by providing a detailed description, such as system behavior, affected users, and any relevant data. Ensure all necessary information, such as supporting attachments, is included for prompt resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/ai-control-tower/create-ai-case-in-the-ai-control-tower.html
release: australia
product: AI Control Tower
classification: ai-control-tower
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, AI Control Tower \(legacy\), Enable AI experiences]
---

# Create an AI case in the AI Control Tower

Create an AI case in the AI Control Tower by providing a detailed description, such as system behavior, affected users, and any relevant data. Ensure all necessary information, such as supporting attachments, is included for prompt resolution.

## Before you begin

Role required: sn\_ai\_case\_mgmt.ai\_case\_analyst or sn\_ai\_case\_mgmt.ai\_case\_manager

## Procedure

1.  Navigate to **All** > **AI Control Tower**.

2.  Go to the **AI cases** dashboard.

3.  On the AI cases dashboard, on the **AI cases** tab, select **Create AI case**.

4.  On the form, fill in the fields.

    For a description of the field values on the Create New AI case form, see [Create new AI case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-control-tower/create-new-ai-case-form.md).

5.  Select **Save**.

    After you submit this form, the AI case team will provide the insights and support you need.