---
title: Enable AI experiences
description: Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/ai-products.html
release: australia
topic_type: concept
last_updated: "2026-07-14"
reading_time_minutes: 4
---

# Enable AI experiences

Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.

## Get started

Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

Choose one of these tiles to get started.

<table id="table_kqk_ttx_r5b" class="nav-card"><tbody><tr><td>

[ServiceNow AI implementation\[Omitted image "bus-rocketship.svg"\] Alt text:Understand the elements of ServiceNow Otto® and lay the groundwork for a seamless, intelligent experience across your workflows.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/sn-ai-implementation-landing.md)

</td><td>

[AI assets\[Omitted image "bus-ai-otto.svg"\] Alt text:Explore ServiceNow Otto® generative AI skills, AI agents, and agentic workflows.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platform-ai-assets-section.md)

</td><td>

[AI Admin Center\[Omitted image "bus-ai-otto.svg"\] Alt text:Set up and manage your AI solutions from a single workspace.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-landing-page.md)

</td></tr><tr><td>

[AI Admin Hub\[Omitted image "bus-ai-otto.svg"\] Alt text:Use a personalized generative AI assistant and skills to enhance your work on the ServiceNow AI Platform.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platform-now-assist-landing.md)

</td><td>

[AI agents \[Omitted image "bus-3-buildings.svg"\] Alt text: Build and assemble use cases that drive business outcomes.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-ai-agents.md)

</td><td>

[Large language models \(LLMs\) \[Omitted image "bus-innovation.svg"\] Alt text:Choose the Now LLM Service or supported third-party AI models for skills and agents.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/servicenow-large-language-model-now-llm/exploring-large-language-models.md)

</td></tr><tr><td>

[AI Skill Kit\[Omitted image "bus-innovation.svg"\] Alt text:Create custom skills and prompts for your ServiceNow Otto® experience.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skill-kit/now-assist-skill-kit-landing.md)

</td><td>

[AI Control Tower\[Omitted image "bus-monitor.svg"\] Alt text:Monitor, manage, and govern AI assets on the ServiceNow AI Platform.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aict-landing.md)

</td><td>

[Knowledge Graph\[Omitted image "bus-low-code-dev-tools.svg"\] Alt text:Map entities and their relationships and add context and meaning to your data to enable intelligent search, insights, and AI-driven experiences.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/knowledge-graph/knowledge-graph-landing.md)

</td></tr><tr><td>

[MCP Server Console\[Omitted image "bus-service-map.svg"\] Alt text: Use Model Context Protocol \(MCP\) servers to allow AI applications to access data and perform actions on a ServiceNow instance.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown)

</td><td>

[AI Readiness Evaluation \[Omitted image "bus-strategic.svg"\] Alt text: Assess processes, evaluate data readiness, and get actionable insights to help adopt ServiceNow Otto® quickly.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-readiness-evaluation/now-assist-readiness-evaluation-landing-page.md)

</td><td>

[AI Data Kit\[Omitted image "bus-database.svg"\] Alt text:Add datasets to a data catalog.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-data-kit/now-assist-data-kit-landing.md)

</td></tr><tr><td>

[Natural Language Query \[Omitted image "bus-1-1-meetings.svg"\] Alt text: Get data from your instance using plain language requests with this service on the ServiceNow AI Platform.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/natural-language-query/natural-language-query.md)

</td><td>

[Task Intelligence \[Omitted image "bus-compliance.svg"\] Alt text: Create ML solutions with this AI tool, and track their impact on your business demands and outcomes.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/task-intelligence/task-intelligence.md)

</td><td>

[AI Desktop Actions \[Omitted image "bus-try-a-demo.svg"\] Alt text: Design, configure, and manage desktop actions that automate repetitive tasks in your desktop environment.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/agentic-desktop-landing-page.md)

</td></tr><tr><td>

[Content Understanding\[Omitted image "bus-ai-otto.svg"\] Alt text: Use generative AI to analyze and extract information from documents.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-in-document-intelligence/docintel-nowassist-landing.md)

</td><td>

[Additional Resources \[Omitted image "bus-start-discussion.svg"\] Alt text: Upgrade your AI experience to the next level](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-additional-resources.md)

</td><td>

[ServiceNow AI Lens \[Omitted image "bus-find-an-app.svg"\] Alt text:Use generative AI to scan, extract, comprehend, and synthesize data and take actions to optimize your workflows.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/servicenow-lens/servicenow-lens-landing-page.md)

</td></tr></tbody>
</table>