---
title: Best practices for AI agents configuration
description: AI agents can dynamically adjust the actions that are based on the progress and changing conditions of incidents or cases to help ensure that they stay focused on achieving their objectives.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/aia-best-practices.html
release: australia
topic_type: concept
last_updated: "2025-10-23"
reading_time_minutes: 1
breadcrumb: [Explore, AI Agent Studio \(legacy\), Enable AI experiences]
---

# Best practices for AI agents configuration

AI agents can dynamically adjust the actions that are based on the progress and changing conditions of incidents or cases to help ensure that they stay focused on achieving their objectives.

AI agents can dynamically adjust the actions that are based on the progress and changing conditions of incidents or cases to help ensure that they stay focused on achieving their objectives.

-   You can create, duplicate, and modify AI agents and agentic workflows. The default AI agents and agentic workflows are available in read only mode and to utilize them, you are required to duplicate these resources.
    -   For more information about duplicating an AI agent, see [Duplicate an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/clone-ai-agent.md).
    -   For more information about duplicating an agentic workflow, see [Duplicate an agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/clone-aia-usecase.md).
-   You can also modify the duplicated AI agent and agentic workflow to meet your requirements.
    -   For more information about modifying an AI agent, see [Modify an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/modify-ai-agent.md).
    -   For more information about modifying an agentic workflow, see [Modify an agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/modify-aia-use-case.md).

**Note:** The agentic workflows available by default in the system are inactive and you must activate them to utilize. For more information about activating an agentic workflow, see [agentic workflow template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/activate-aia-use-case.md).